- Report: #1301772
Complaint Review: Bluegreen Resorts -
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Bluegreen Resorts
USA
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Bluegreen Resorts Unusable points, stolen items from hotel, unreasonable customer service Multiple Cities Multiple States
Two years ago, the housekeepers at the Bluegreen property in Gatlinburg Tennesse came in early, cleaned our room and stole all of our belongings. ALL OF THEM! All of my wife's clothing, all of our belongings and most of all our trust and peace of mind. My wife was terrified and violated. None of the items were returned and instead BlueGreen offered us points to rectify for the lost items. Due to our schedule, we've been unable to use the service and last year they told me the points would expire. I explained that if the points expire then they should repay us for time lost from work, repayment for peace of mind lost and all of the other expenses we incurred on this botched vacation. Needless to say we haven't seen any funds. Today I tried to use the funds and found out the points were bogus anyway. I can NEVER use them to go to Florida. They are for special places that no one would ever go to. In other words, the points are useless. In addition, they are to expire again. So I asked them to pay for my items and lost sense of security and time of work etc. This was unacceptable to them.
We are asking if there is anyone out there interested in pursuing a class action lawsuit against this company? We are preparing to file charges. Included we are naming Brooke M and her supervisor Jesse Cancel (both from the Customer Service Department) and both refused to help me book a reasonable place to take my family. And both refused to extend the points and make them usable when we could use them and both refused to start the process to repay us for our botched stay with bluegreen.
NEVER USE BLUEGREEN RESORTS! NEVER!
