- Report: #847587
Complaint Review: BlueGreen Resorts - Boca Raton Florida
Reported By:
compliance officer -
Owasso, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BlueGreen Resorts
4960 Conference Way N., Ste 100 Boca Raton, 33431 Florida, United States of America
Phone:
800-567-5877
Web:
Categories:
Business Rating:
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BlueGreen Resorts Big Cedar Lodge, Bass Pro Shop, Stock Symbol: BXG, BlueGreen Corporation Bait and Switch. Presentation for Stays at Big Cedar Lodge or other resort. Actual accomadations are a local hotel with avg rating for same price you can book online. Boca Raton, Florida
While on a trip to Bass Pro Shop, my family received a video presentation, brochure, pricing for lodge cottage accomadations and other materials for a Big Cedar Lodge vacation in Branson, MO. When we booked our reservation for the price quoted in presentation, we received email confirmation for a booking at the Radisson Hotel! Average rating, standard room.
When I checked the pricing for Radisson online - my "special pricing" was only 3 dollars less than I could book it myself! I called Blue Green resorts and was told by customer service that "we never mentioned Big Cedar Lodge when we did your booking." Guess what? They also never mentioned any deviation from the presentation and they NEVER mentioned the Radisson Hotel.
Classic Bait and Switch. And I fell for it. I should know better, but it was hidden under the guise of Bass Pro Shops - a trusted name. What a shame.
When I checked the pricing for Radisson online - my "special pricing" was only 3 dollars less than I could book it myself! I called Blue Green resorts and was told by customer service that "we never mentioned Big Cedar Lodge when we did your booking." Guess what? They also never mentioned any deviation from the presentation and they NEVER mentioned the Radisson Hotel.
Classic Bait and Switch. And I fell for it. I should know better, but it was hidden under the guise of Bass Pro Shops - a trusted name. What a shame.
