Complaint Review: Bluemoon Website Development - Nationwide

Cary Quattrocchi and Bluemoon Website Development Just Don’t Talk or Listen or Deliver. Seattle, Washington.

I truly believe that Cary Quattrocchi, the project manager with Bluemoon Website Development, took advantage of my lack of technological knowledge. He’s making me pay twice for the website and shopping page that he agreed to build for me. And I still don’t have a working website yet, and it’s been months.

I contacted Cary Quattrocchi on the advice of a fellow jewelry maker who had his company, Bluemoon, build her online shop. I want to make more sales than just going to local craft fairs and selling online seem to generate. Having my own store seemed to be simpler than using eBay or Etsy, as I really don’t understand too much about the Internet. My son had built my webpage for me two years ago, but he didn’t have the time or interest in learning about the shopping page software on Wordpress.

I talked to Cary Quattrocchi, a senior project manager, about what I wanted – a simple website and a shopping page. I emailed the link to him to my existing website, the new words for my new web page and the photos of my jewelry that my daughter had taken with her iPhone. Two days later, I spoke to someone named Krista for 30 minutes about what I wanted. I don’t know who Krista was – I assume she was a web person. Two days later, Mr. Quattrocchi sent a summary of what they were going to do and an invoice. I paid half of the money upfront.

The delivery date came and went and no one contacted me. I phoned Bluemoon and left messages for Cary Quattrocchi and Krista. No one got back to me. I even emailed. But there was no answer. The receptionist said that they were both very busy and they’d phone or email me when they could. After two weeks of this, Krista emailed me and said that they’d gotten hung up on another project and my website would be 6 weeks late. I was very cross, because why was my job less important than that other one? I have to make a living too!

At least when the new date went by with no website, Cary Quattrocchi emailed me an apology promising it by the end of the week.

I cried when I saw finally saw the website they built me. They’d changed things I wanted left alone – my logo; they’d left things alone I wanted changed – the words; the photos were too small on the page. And the shopping page didn’t work – I tried it out myself.

By now, I’d learned that I had to email Cary, the project manager, to get any answer. I told him of all the troubles. Krista got back to me two weeks later. She said that Cary said that they’d fix the shopping page problem, but that everything else would cost extra because I hadn’t been clear in what I asked for.

I thought that I’d explained things very clearly. And if I hadn’t, Cary knew that I don’t know much about websites and the Internet. It should have been his job to ask me questions and get all the information he needed. And they should have told me what was happening and shown me things as we went along – not all at the end.

DO NOT GO with Cary Quattrocchi as your project manager if you run a small business and don’t want to have to learn all about websites yourself.