Complaint Review: Blumpo - Internet

We have now processed the refund as planned for your order. We are not going to argue over the details of support emails as it does not change the fact that you where unhappy with our service and we do not want unhappy customers. Therefore we have in due course refunded your order. We have recently made some changes to our support and any third party supplier agreements in an attempt to reduce the likely hood of future problems.

Here's the lie in Blumpo's rebuttal: "I believe you where asked for screenshots of profiles or profile links but where not forthcoming and seemed to refuse. Our investigation could not find the profiles you referred too." Actually, as I said in my original complaint and you can read above, I told Mario about all the fake profiles, and he replied two days later with, We are investigating the source of the likes you received as they are not typical.

Once we have investigated we will start the order again. Then a month later, when I asked where my new order was, he replied, "We are very sorry, we have determined the origin of the fans you received. They came from an old promotion where we unitised a third party company to run a CPA program for signups to our application. It looks like some of the signups where created solely with the intention of earning a commission and not organic users.

We will change the pool that you have received the fans from and reprocess the order. This shouldn't result in the same results." That is a direct quote from the email reply from Blumpo, and if they want to continue to lie (I was NOT asked for screenshots of profiles or profile links), I will post the entire thread of back and forth emails between me and Blumpo "support" as a pdf online, here, on this site after blacking out the email addresses.

Additionally, on June 14, the very day they posted their rebuttal on this site, someone finally responded to my emails, with a completely different response than the one they posted here, apologizing, ("We are very sorry about your unhappiness with our services") and saying they would refund my paypal account. The person, who did not give a name, also said, "We where recently eluded to a public complaint regarding our services and traced it back to your order." But that doesn't make sense. I emailed Mario directly with the link to this report the day it went live, letting him know that I would update it as soon as I got my money back. These people have been telling me since the beginning of May that they would give me my $417.99 and I'm STILL WAITING FOR MY REFUND.

I am sorry that you are unhappy with our service. We would however, since this is a public comment clarify some points about some of the details of this report. We don't believe in exposing your identity or your business name, in any case that you have slandered us. I believe you where asked for screenshots of profiles or profile links but where not forthcoming and seemed to refuse. Our investigation could not find the profiles you referred too.

In terms of our order times, this is due to the volume of orders that we process, it was not anything else. We never claim to be located in the USA, we make our contact information available on our website. This may have been made in error but we are not sure what bearing this has on your report. 

In term of our service we honor all valid claims for a refund. If you would like to contact us again we can discuss this matter and come to a conclusion that does not involve slander to force us to change our current stance. We have always been happy to correct to complete the service as ordered.  

What you are saying is that you are trying to PAY for "likes", basically scamming the concept of what a  "like" is supposed to be and are upset that you got ripped off?  Please say that you do see the irony in this.

On January 16, 2012, I ordered 4000 likes for $417.99 and paid that same day, Order Ref 02011/493-1273. On Feb 23, 2012, I emailed owner Mario Johnston to let him know I had not
gotten any new likes
- Not sure if you own a business or exactly why you are wanting "likes".  But even with mediocre marketing(such as a sign in your shop, a link on your web site, a statement on your business cards and invoices) would get you at least some likes in a 5-6 week period...if your business is any good.

By the way the Paypal dispute probably would not have worked anyways, as a rule they do not generally allow disputes on what would be considered intangibles.  That is they will generally only get involved in disputes involving real items.