BMG AUTO GROUP
Arlington,#2REBUTTAL Owner of company
Fri, December 21, 2012
Anyone with any common sense can read this complant and begin to get a very clear understanding of why this customer can not get any solution to her problem. She is referring to the person who was trying to help her as " Evil cold hearted serial killer" " whom she would love to slap" Also while she was here in person at our location I have her on video tape cussing and screaming and acting very irrational. She must of used The F#*# word at least 10 times. Mrs. Myer purchased this car 3 months ago AS IS NO Warranty. Clearly she expects a FULL warranty. We tried to our best ability to help Mrs. Myer with her issues but as anyone whos ever done business knows if a person is being completely irrational and cussing you it becomes very diffucult to help them at that point. I myself bought a 2010 used Mercedes to drive and 12 days after i bought it i needed $1200 worth of work in the front end. I was upset and didnt like it but I knew I purchased it AS-IS and I knew when i bought a mercedes with 51,000 miles on it that if a maint issue did occur it would be expensive to fix. While I hated being out the $1200 so soon after purchasing I just had to suck it up and pay for it. I would have been more than willing to try and find an amicable solution with Mrs. Myer but she refused to be civil as I think anyone reading the complaint can ascertain. The fact is when buying a car that is AS IS you are taking a risk and whether it needs serviced 3 months after purchase or 30 months it is enevitable that eventually it will need serviced and when it does if it is a BMW or a Mercedes the repairs are going to be expensive. There are so many blatant lies in this report that I am seriously considering a slander defamation suit and I will be calling the so called employee she refers to as a witness.
Jim
Orlando,#3Consumer Comment
Wed, December 19, 2012
You said the warning lights came on as you drove this car home. It was a fairly obvious problem. I'm curious, how was the TEST DRIVE?