Jim
Orlando,#2Consumer Comment
Fri, April 05, 2013
Please, please find and cultivate a relationship with an independent mechanic in your area. The "service" departments of car dealers are "SPECIALISTS"! The "specialize" in price gouging, poor customer service skills, lying to customers and inferior work...especially PRICE GOUGING. A good independent mechanic will have his own shop and often times the owner still works as a mechanic there. When I say "independent" I do NOT mean Walmart, the quick oil change place, somebody who allegedly fixes cars in the evenings or on weekends or somebody who's "shop" is a storage compartment. Independent mechanics have a well equipped shop and usually have much, much more customer service skills. Their mechanics have been around for years. If your car is still under factory warranty and you need to get non-covered work done, under federal law you can have that done anywhere. Dealers will often lie to you by saying they must do it. Their scam is to set you up for price gouging.