- Report: #755516
Complaint Review: Bodog - san jose Select State/Province
Reported By:
Tim -
chicago, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bodog
San Jose, Costa Rica san jose, Select State/Province, United States of America
Phone:
1-888-263-0000
Web:
www.bodog.eu
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bodog Would not cancel account san jose, Other
Stay away from this place. I tried to make a bet the other day and apparently it went through. I tried to log in and it said my account was suspended, weird because I just made a deposit. I called and was told my account was deactivated and I needed to send in a form of id. I told them I did not feel comfortable with this as they already had my credit card information and to go ahead and cancel my account. The rep I spoke with said account was already closed.
A few days later, looking at my credit card statement I see a charge from Bodog. I immediately called and was told the bet I made went through and I lost so there is no money to be refunded. I canceled my account 4 hours BEFORE the wager was to take place. I talked to everyone and anyone about gettting my card charged back for a bet that I canceled and finally ended up talking to the most condescending person they have working there. His whole customer service approach was to use analogies to a situation that didnt apply to me, and used Vegas as an example. "If you go to Vegas and lose are you going to ask for your money back?" Um no. I didnt create an account in Vegas and then cancel my account 4 hours before wager I did it through the site you work for.
After a rep listened to the tapes of my phone calls canceling my account I told this person that if my credit card was not charged back I would dispute it with my bank and they would request the tapes. He told me they would not deal with my bank and if I went this route I could never open an online account anywhere as they all share info and was making notes about me. Truly unprofessional as we are only talking about $60 here not hundreds or thousands of dollars. Go somewhere else and avoid.
A few days later, looking at my credit card statement I see a charge from Bodog. I immediately called and was told the bet I made went through and I lost so there is no money to be refunded. I canceled my account 4 hours BEFORE the wager was to take place. I talked to everyone and anyone about gettting my card charged back for a bet that I canceled and finally ended up talking to the most condescending person they have working there. His whole customer service approach was to use analogies to a situation that didnt apply to me, and used Vegas as an example. "If you go to Vegas and lose are you going to ask for your money back?" Um no. I didnt create an account in Vegas and then cancel my account 4 hours before wager I did it through the site you work for.
After a rep listened to the tapes of my phone calls canceling my account I told this person that if my credit card was not charged back I would dispute it with my bank and they would request the tapes. He told me they would not deal with my bank and if I went this route I could never open an online account anywhere as they all share info and was making notes about me. Truly unprofessional as we are only talking about $60 here not hundreds or thousands of dollars. Go somewhere else and avoid.
