Complaint Review: Body Of Change - Parma Ohio

I began my membership with this company in the hopes and beliefs that I could better myself with the help of a PROFESSIONAL in the quest for my weight loss and muscling toning ventures. In the first week, I was being "broken in" by the manager. Things were hopeful. However, after that the "honeymoon phase" was over. Not only was I left completely alone to figure out what maching was what and what machine worked out what....when I asked the employees for help, I was directed to the wrong machines and told how to incorrectly work out.

This was the first red flag that this company and it's affiliates had no clue what they were doing. The next aggrivating experience was when I was told that I was going to be trained by someone new and come to find out a month later, that this "personal trainer" was in fact, NOT A PERSONAL TRAINER...but in fact, just a guy who worked out in that very club and was offered a job with Body of Change. To me, this was false advertisement, seeing as I was charged $1972.00 for a year's membership of being with a certified personal trainer, which I had paid UPFRONT before the first payment was even due!

The next rude encounter that I had, was when I was working out again with the manager on a one day fling, and while doing incline situps, which for me was a difficult task, the trainer shoved me up on my last set so that he could take a gander at the young girls(along with the rest of the men who were working out)as the ladies were walking in for their cheerleading camp practice.

To me....when I PAY FOR A SERVICE, I expect to get that service. I don't care WHAT walks through the door, a level of professionalism needs to be maintained. The next encounter was when I was working out with my unqualified trainer, and he relayed to me that he was a recovering alcoholic and crack-cocaine abuser, which again threw up another red flag. This is what I shelled out almost two thousand dollars for??? Yet this is what Body of Change meant when they told me that I'd be under that advise of a professional?????

Another unpleasant ordeal that I had with the manager, is when I was up for my monthly review of my progress. As any typical person, I was eager to know if my hard work had paid off, and to my disappointment I was brushed off because either there wasn't enough time because someone was going home, or I had to wait another couple of weeks to "get a better reading because only a month of working out wouldn't show much change." Needless to say, my visits slowed up after that and the final straw was when yet another fellow weight lifter was hired and this kid had no bigger build than that of my 10 year old son. This guy spent his time talking about his drinking weekends and wild parties......kinda encouraging, right?

To me, Body of Change has no clue as to what PROFESSIONALISM is and seriously needs to remember that we as customers are walking through the doors of a gym because we have a need and desire to better ourselves. I left Body of Change feeling completely dissappointed and discouraged. I felt like if I had walked through the doors looking like a perfect 10, then maybe I would have received the attention that I should have gotten for being a PAYING CUSTOMER. As for the trainer who I had for the short time that I was there.....it has to be said that he was supportive of helping me morally....but as for being what I had paid for in the means of a certified physical trainer, he was not. And for that, I should have been given a refund of the money that I misleadingly paid for professional services. But when I tried to contact the billing department for assistance...well that's another complaint within itself.

Stephanie

North Olmsted, Ohio
U.S.A.