- Report: #72314
Complaint Review: BodyFlex - MWI - RMCB Collection - Van Nuys California
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Author Not Confirmed
Why?
BodyFlex - MWI - RMCB Collection
7850 Ruffner Ave Van Nuys, 91406 California, U.S.A.
Phone:
818-442-0368
Web:
N/A
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BodyFlex By Greer Childers - MWI and RMCB Collection Agency ripoff, dishonest fraudulent billing. Van Nuys California
I purchased the Bodyflex in June 2003 at which time I placed the order over the internet on my Mastercard. The charge was for $49.95 plus ship/handling. I did receive it shortly after.
Yesterday Nov 11, 2003 I received a bill from Retrieval Masters Creditrs Bureau, Inc. They are located out of Elmsford, NY. There was a number to call locally for me in West Roxbury, Ma.
I called the number and talked to a woman named Angie. I told her that I had received a bill for $19.95 and that their client Savvier,L.P. for Body Flex/Essentials said that I owed $19.95. Where they got that figure I don't know because I paid much more for the product. I was suspicious as my sister had also purchased one after me and having trouble on the internet ordering hers she called and placed the order over the phone and they took payment out of her personal checking account instead of credit card. She later was charge 2 charges from her account. So that made me very suspicious as I purchased mine in June and paid on my credit card and now they were saying I owe more?
So I called like I said and spoke with an Angie @ 1-800-365-#### and she told me she would drop the charges. I'm really wondering if she will. I told her that I was not only reporting BodyFlex for fraud but RMCB Collection Agency who must also be in cahoots with this client of theirs.
Sharon
Bryantville, Massachusetts
U.S.A.
Click here to see why we deleted either a phone number, link or e-mail address from this report.
Yesterday Nov 11, 2003 I received a bill from Retrieval Masters Creditrs Bureau, Inc. They are located out of Elmsford, NY. There was a number to call locally for me in West Roxbury, Ma.
I called the number and talked to a woman named Angie. I told her that I had received a bill for $19.95 and that their client Savvier,L.P. for Body Flex/Essentials said that I owed $19.95. Where they got that figure I don't know because I paid much more for the product. I was suspicious as my sister had also purchased one after me and having trouble on the internet ordering hers she called and placed the order over the phone and they took payment out of her personal checking account instead of credit card. She later was charge 2 charges from her account. So that made me very suspicious as I purchased mine in June and paid on my credit card and now they were saying I owe more?
So I called like I said and spoke with an Angie @ 1-800-365-#### and she told me she would drop the charges. I'm really wondering if she will. I told her that I was not only reporting BodyFlex for fraud but RMCB Collection Agency who must also be in cahoots with this client of theirs.
Sharon
Bryantville, Massachusetts
U.S.A.
Click here to see why we deleted either a phone number, link or e-mail address from this report.
1 Updates & Rebuttals
Joseph
Elmsford,New York,
U.S.A.
Fradulent Billing, records do come back twice, it is not the collection agency that has you on file
#2UPDATE Employee
Tue, March 09, 2004
In response to your claim, most collection agencies receive accounts from clients who wish for a agency to collect for them aged receivables. RMCB like most collection agencies receive accounts regularly that they are asked to collect on. They have no way of knowing what a client database contains those records are being received from a client. It is the client's responsibility to have purged or cleanse their records of accounts which have been paid or collected on. At times records do come back twice, it is not the collection agency that has you on file it is the company from which you purchased the product. If their records are not updated, then you experience problems. For one calling someone who has paid their bill, this does two things it agitates the honest person who has paid his bill and it waste the time of an honest collector who is just trying to do his or her job. Most agencies catch mistakes such as these and do as much possible to update the client's records. If a client sends us a new record and they have not closed the account properly, then the cycle starts again. Your best defense, when purchasing a product from any company keep a copy of your receipt (proof of payment) and if called upon by a collection agency, submit your proof of payment to the collection agency registered mail to the appropriate person. A good collector will then close the account. Sorry for you problem but call our collections manager, if this is still an issue. Call 914-592-0055 and hit extension 3 ask the receptionist for the customer service manager or Customer service supervisor. Hope this helps
