Darren
Neenah,#2Consumer Comment
Wed, September 08, 2004
Brian, I really don't know if the point is the $39 house call. It probably is more that the customer is upset that for that $39 the technician wanted $140 to tighten a couple of bolts. If that were the case, was the $140 above and beyond the $39? Most people would expect the $39 to be applied to the hourly rate to do the repair. Do you charge hourly rates? Is it $140? Would the total cost be $140 or $140 + $39? Even then, it is an awfuly expensive twisting of bolts. Thanks, Darren
Darren
Neenah,#3Consumer Comment
Wed, September 08, 2004
Brian, I really don't know if the point is the $39 house call. It probably is more that the customer is upset that for that $39 the technician wanted $140 to tighten a couple of bolts. If that were the case, was the $140 above and beyond the $39? Most people would expect the $39 to be applied to the hourly rate to do the repair. Do you charge hourly rates? Is it $140? Would the total cost be $140 or $140 + $39? Even then, it is an awfuly expensive twisting of bolts. Thanks, Darren
Darren
Neenah,#4Consumer Comment
Wed, September 08, 2004
Brian, I really don't know if the point is the $39 house call. It probably is more that the customer is upset that for that $39 the technician wanted $140 to tighten a couple of bolts. If that were the case, was the $140 above and beyond the $39? Most people would expect the $39 to be applied to the hourly rate to do the repair. Do you charge hourly rates? Is it $140? Would the total cost be $140 or $140 + $39? Even then, it is an awfuly expensive twisting of bolts. Thanks, Darren
Darren
Neenah,#5Consumer Comment
Wed, September 08, 2004
Brian, I really don't know if the point is the $39 house call. It probably is more that the customer is upset that for that $39 the technician wanted $140 to tighten a couple of bolts. If that were the case, was the $140 above and beyond the $39? Most people would expect the $39 to be applied to the hourly rate to do the repair. Do you charge hourly rates? Is it $140? Would the total cost be $140 or $140 + $39? Even then, it is an awfuly expensive twisting of bolts. Thanks, Darren
Brian
Milwaukee,#6REBUTTAL Owner of company
Tue, August 31, 2004
The $39.00 service call and dispatch fee was explained by phone at the time the apointment was made. A professional technician and a fully equiped truck was dispatched to the home of Richard & Evelyn as requested. Once there, an inspection and examination of the problem took place which resulted in three written estimates being presented to Mrs. Schaefer. Mrs. Schaefer was not allowed to make a decision without he husbands approval. With the service that we provided,a real value at only $39.00, Mr.Schaefer knew exactly what the problem was and how to go about solving it. He chose to do the work himself but he still owed the $39.00 for our service call.