- Report: #703567
Complaint Review: Bookit.com - Internet
Reported By:
Ironicus -
North Hollywood, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bookit.com
Internet, United States of America
Phone:
1-866-969-9880
Web:
www.bookit.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Bookit.com Round Trip Flight, Return Flight Booked WRONG Date!!! Doubled the Price!!! Internet
My flight was supposed to get me from BWI to LAS on 4-6 and return on 4-9. This is the criteria I specified when booking my flight. My itinerary, however has me returning 12 hours after arriving in LAS Vegas! Customer support, after more than 2 hours of hold and transfers, insists it was my own fault. I do this for a living, I know how to book a flight online, it is the only way I book flights for myself or my clients!
Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
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Following was added to my complaint per a request by bookit.com. They removed their request since and have ignored the complaint entirely.
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Sent to Bookit.com per their request:
As requested in your reply to my complaint, here are the details of the booking in question.
Booking ID: XXXXXXX
XXX X XXXXXX
I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow. I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.
Bookit.com will not be getting any more business from me, or anyone I represent. Avoid this SHAM service!!!
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Following was added to my complaint per a request by bookit.com. They removed their request since and have ignored the complaint entirely.
-------------------------------------------------------------------------------------------------------------------
Sent to Bookit.com per their request:
As requested in your reply to my complaint, here are the details of the booking in question.
Booking ID: XXXXXXX
XXX X XXXXXX
I have already spoken to two supervisors in your customer service dept., both of whom insisted this was an error on my part. But it seems I am not the only person with same or similar complaints about your company. Perhaps it is time to take a look at your flight selection and purchase flow. I had no choice but to change the flight with bookit.com, this cost me an additional 150.00 fee in addition to the flight's price increase of 149.00.
