Christa Koeller
Omaha,#2UPDATE Employee
Mon, May 06, 2013
Additionally you indicate you contacted American Express to dispute this purchase and they indicated they also had problems with the vendor, please rest assured American Express has no problems with us, they understand our buisness and while you did dispute your purchase American Express reviewed all of the documentation submited by you and us regarding your claim, they concluded in our favor that we had not missrepresented this sale and had remained compliant with our agreement. That is why they were unable to help you and stated you could persue it on your own terms.
Thank You!
Christa Koeller
Omaha,#3UPDATE Employee
Mon, May 06, 2013
Please be aware you contacted a secondary ticket market broker to purchase your tickets, never did we advertise you would be purchasing original tickets. As I’m sure you are aware Justin Bieber is a very popular concert with many of his concerts selling out within hours of tickets being listed for sale, that is where we come in. We act as an 3rd party connecting buyers to sellers especially for events where finding tickets seems impossible. Please also be aware that the "face value" price you state of $78 reflected on the ticket has no actual bearing on the ticket price. Prices often fluctuate based upon multiple factors including but not limited to availability for tickets ( if an event is sold out) popularity of the event of venue, marketability for tickets...etc. I also must point out that you AGREED to this purchase. You selected what area you wanted to sit in and how much you wanted to pay for your tickets. We have fulfilled our obligation in providing you the tickets to the event. If you check the prices for tickets for that event now on the resell market I think you will be pleasantly surprised to find out they are selling for even more now!
Enjoy your show!