- Report: #778976
Complaint Review: Bradford Exchange Checks - Niles Illinois
Reported By:
Jamie L -
Blue Springs, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bradford Exchange Checks
9305 N. Milwaukee Avenue Niles, 60714 Illinois, United States of America
Phone:
1 (866) 285-2334
Web:
http://www.bradfordexchangechecks.com
Categories:
Business Rating:
(0)
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Bradford Exchange Checks Check Form Error Makes Checks Worthless Niles, Illinois
I chose the Lucy Lui flowered checks which I loved. They arrived and I started using the checks. Then my bank calls to say: the checks are all printed wrong. The old check number is part of my account number. I am thankful my bank did not charge for these errors.
So I thought I would call BE customer service and get it fixed. The BE order form asks that you enter all the info as it appears on the bottom of your check (which I thought was strange) and if your format is different, check a box. Though I am a very detail-oriented person, I never saw this option--so it is my fault. However, I entered the correct routing number and account number. Customer Service tells me they cannot help me--I will have to pay another $32.00 for a new order. I told them, don't bother--I will not order from Bradford Exchange Checks again!!!
I also suggested that instead of having people copy the numbers from the bottom of the check that they ask the position of the routing number, account number, etc. Perhaps, without the numbers, it would be less confusing to choose a numerical format.
So I thought I would call BE customer service and get it fixed. The BE order form asks that you enter all the info as it appears on the bottom of your check (which I thought was strange) and if your format is different, check a box. Though I am a very detail-oriented person, I never saw this option--so it is my fault. However, I entered the correct routing number and account number. Customer Service tells me they cannot help me--I will have to pay another $32.00 for a new order. I told them, don't bother--I will not order from Bradford Exchange Checks again!!!
I also suggested that instead of having people copy the numbers from the bottom of the check that they ask the position of the routing number, account number, etc. Perhaps, without the numbers, it would be less confusing to choose a numerical format.
1 Updates & Rebuttals
Fran
Niles,Illinois,
United States of America
Bradford Exchange Checks
#2UPDATE Employee
Wed, September 21, 2011
Dear Jamie L, Thank you for contacting us. We are so sorry to hear there was a problem with your Bradford Checks order. We will be happy to replace your order at no additional cost. Please contact us at [email protected]. Please include your client account number and order number. If available, please include a phone number where we can reach you. We will need to verify the bank account routing numbers. Thank you, Regina
