- Report: #1158902
Complaint Review: Bradford Exchange Checks - Niles Illinois
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Bradford Exchange Checks
9305 Milwaukee Ave Niles, 60714 Illinois, USA
Phone:
866-285-2334
Web:
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Bradford Exchange Checks Take your money but don't deliver blaming the Post Office, twice. Postpone wait time and try to sell higher shipping rate. Niles Illinois
I ordered from this company back in early May. I got a confirmation email saying the order for my checks was shipped and to wait 8-11 business days. When the checks did not come, I called customer service, only to be told that I had to wait up to 15 business days, which I did.
I called back after that date and was told that the order must have gotten lost in the mail and that they would reorder them, but it would take the same amount of time. When the time had passed, or so I had thought, I called them again and was told that 15 business days had not passed, as they were shipped on the 9th of June. I was told to wait until June 29th and cakk back if I still did not get the checks. I did so and was told that then that the checks were shipped on the 10th, not the 9th, of June and that I still had to wait one more business day.
I told the representative I spoke to that I would call back today if I had not gotten the checks, asking that if they had to be ordered again, I should not have to pay more to guarantee that I would receive them, which she "recommended. I informed the girl I spoke to that I felt that they should either Fed Ex them to me or at least send them Certified Mail or return receipt Requested, at their expense. I also told her that I woild contact my bank to reverse the charges on my card if they were unwilling to do so. When I did so tonight after STILL not getting what I had paid for, I got a recording saying their offices were closed for the Fourth of July holiday and would reopen next week. I was NEVER told this when I had called previously.
I will have to pay extra money to reorder from somewhere else and have to go back threought my bank statements to find the original order date and have the charges reversed. I also have to get money orders instead of checks when I do have to mail a payment. This is an unwanted and unnecessary headache all due to a company that will not own up to their mistakes and try to fix it.
I urege everyone to be careful before you do business with this company and will urge everyone not to.
1 Updates & Rebuttals
Chris
Chicago,Illinois,
Checks
#2REBUTTAL Owner of company
Wed, July 02, 2014
Dear Mark,
Thank you for your posting. We're so sorry to hear that you have not received your checks as of this date. We would like the opportuinity to review your account and determine why your checks have not yet been received. Please be so kind as to contact us at customer_inquiry at bgeltd.com with your name, address and/or account number and we will be happy to research your account to find the reason for the delay and make any necessary adjustment. We look forward to hearing from you. Thank you, Chris
