Customer Relations
Spokane,#2UPDATE Employee
Thu, January 10, 2013
Brain Research Labs, LLC (BRL) is dedicated to developing clinically tested science based products and services. BRL has developed a unique line of products that are brain specific and clinically tested: Procera AVH, Ceraplex, Gabarest, and Omega-3 DHA.
Included in every shipment from BRL is an invoice describing the product(s) ordered, the amount charged, and appropriate service center contact information. Also included is a document outlining our money back guarantee (as follows):
Brain Research Labs stands behind all of its products. If you are unhappy with the product, for any reason, we have an industry leading "Hassle-free Return Policy".
Step 1: Important! Please first call our Customer Service Department at 1-800-213-4101 (M-F 9A-7P EST or Saturday 9A-4P EST) for your prompt Refund of the product price, and for a Return Authorization Code to return the product.
Step 2: Send product to address below. Please include your name, address, email, phone number, and Return Authorization Code (that we provide). Credits may take up to 45 days to appear on your credit card statement from time of receipt.
BRAIN RESEARCH LABS
15820 Euclid Avenue
Chino, CA 91708
Money Back Guarantee Terms:
For 3 month supply or greater sales: for up to 90 days after shipment, just return any unopened supplement and we'll give you a refund of the purchase price less s/h for the unopened supplements. Partial returns will be prorated. For 1 month supply sales: for up to 30 days after shipment, just return any supplement (opened or unopened) and we'll give you a refund of the purchase price less s/h.
Returns are processed daily. Returns must be received within our warehouse for credits to be issued. Credits are not issued prior to receiving returns.
If you have any questions or concerns regarding any of the information contained in this posting, please do not hesitate to contact our Customer Response Center today at 800-213-4101.