Norma&cnarles
kingman,#2Author of original report
Fri, May 16, 2003
After having oil changed Fri (5/9/03) we traveled to Prescott & broke down due to incompetent workmanship when changing oil previous day. Vehicle towed into shop with bad oil leak & gage showing only 2 qts oil in engine. Oil was leaking badly from where oil filter seals onto engine. Oil filter had markings on it consistent with being tightened too tightly with an oil filter strap wrench. When removing oil filter, 2 gaskets were found as they neglected to remove old gasket when installing new filter. It was necessary to drive the vehicle for more than 10 miles to get help & fear of damage being done to an engine with only 40,000 miles on it was dismissed by Break Masters in Prescott & Kingman. Corporate headquarters gave us a limited warranty on engine components in order for us to get home. Vehicle broke down again 5/15/03 attempting to reach Kingman & we had to be towed again. Brake Masters will not check out the engine to see what damage has occurred. The engine has sustained damage & now looking at a law suit to end this corruption.