Laurie Ann
Phoenix,#2REBUTTAL Owner of company
Thu, August 07, 2008
The customer originally found and tried on the Gown in question in New Jersey, while in Arizona she found the same Gown in my store, again tried it on , decided it was what she wanted and subsequently ordered it. At her 1st fitting she complained about the seam at the midriff of the Gown, in an attempt to reassure the customer I explained the seam was an intregal part of the design, and that it was identical to the Gown she tried on in New Jersey aswell as the Gown she tried on in my store. I then showed her the seam on the same Gown she originally tried on. As far as th Maid of Honor Dress, it did arrive later than I would have liked, for this I appologize, we very, very seldom have shipping gliches, but it does happen. The turth be told it is better to receive it before rather than after the wedding. As for the Dress we had in stock, I am in the business of selling Dresses and the idea that I wouldn't sell a dress out of our stock is absurd. With regard to the alterations of the Maid of Honor Dress, the Maid of Honor herself, before even trying the dress on said " I'll probably need alterations, I've gained weight ". They did have to come back simply because we had our seamstress drop what she was doing in order to perform the needed alterations. The dress was completed in roughly an hour. My Daughter did have reservations about performing the alterations, because of the customers combative attitude, but as the dress was late arriving I beleive we were obligated to have the dress ready for her that day. It should also be noted that this type of complaint forum may seem like a great Idea, but can be very damaging to honest small businesses as anybody can log on and make any type of wildly exagerrated claim, with out fear of reprisal. I would have never known about this complaint had a friend not stumbled over the site.