Bridal Corner Management
Chicopee,#2REBUTTAL Owner of company
Wed, July 29, 2009
We at the Bridal Corner are saddened and disappointed to read stories like those above. We know how important customer satisfaction is and we go to great lengths to ensure our customers are treated second to none. We too are consumers and often patronize business' both large and small. As customers ourselves, we expect a good value for our dollar, a quality product and good customer service. We would provide nothing less for our customers than we expect for ourselves. One only has to enter our store and read the many letters and cards we have received from satisfied customers over the years. We happily go the extra mile to do everything possible to help make a bride's day perfect. Everything from driving 4 hours to remove lipstick from a bride's gown because she wanted to model it for a family member, to opening on our day off to help a bride from out of town. More than once we have driven to a reception hall to re-sew a bride's train that had been stepped on and torn by a wedding guest, or to simply bustle a gown because a maid of honor was unable. When issues are brought to our attention we do everything in our power to correct any errors, even when they are not our own. We know that a bride's wedding is one of the most important days in her life, and we work hard to help make it perfect. To all our customers, both past and present, we thank you for your patronage. Sincerely, Bridal Corner Management.