- Report: #175183
Complaint Review: Bridaltown - Collegeville Pennsylvania
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Author Confirmed
Why?
Bridaltown
3446 Germantown Pike Collegeville, 19426 Pennsylvania, U.S.A.
Phone:
610-489-1950
Web:
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Tell us has your experience with this business or person been good?
Bridaltown ripoff, messed up my entire order, management does not talk to customer, and assocates are rude Collegeville Pennsylvania
I order my dress in August 2005 from Bridaltown- after waiting 4 1/2 months for my gown and veil to arrive, the dress was different from the sample I tried on at the store. The manager nastily accused me for the problem, when clearly I had nothing to do with ordering the correct dress.
My favorite quote from the manger of Bridaltown is "No, you listen to me!" Who talks to a customer this way? Additionally, the manager was on the premise but would not physically come and speak with me. This is just a small taste of the poor customer service that I received since ordering my gown.
The next problem I encountered was that my veil was also ordered incorrectly, and again, the same rude customer service. I once again asked to speak to the manager and at 2:15 he is out to lunch, I checked back at 5:00 and he left for the day. Boy would I like to have his job- he never works.
I am still trying to get my veil fixed and my wedding is only 3 months away. My latest favorite comment is: "The law states that we have until your wedding to get it to you" I find when they need to throw the law at a consumer, they must be running a pathetic business.
I never in my life experienced such bad customer service and I will continue to warn people from dealing with them. The best thing for our town would for them to go out of business.
Buyer Beware!
Nicole
Exton, Pennsylvania
U.S.A.
My favorite quote from the manger of Bridaltown is "No, you listen to me!" Who talks to a customer this way? Additionally, the manager was on the premise but would not physically come and speak with me. This is just a small taste of the poor customer service that I received since ordering my gown.
The next problem I encountered was that my veil was also ordered incorrectly, and again, the same rude customer service. I once again asked to speak to the manager and at 2:15 he is out to lunch, I checked back at 5:00 and he left for the day. Boy would I like to have his job- he never works.
I am still trying to get my veil fixed and my wedding is only 3 months away. My latest favorite comment is: "The law states that we have until your wedding to get it to you" I find when they need to throw the law at a consumer, they must be running a pathetic business.
I never in my life experienced such bad customer service and I will continue to warn people from dealing with them. The best thing for our town would for them to go out of business.
Buyer Beware!
Nicole
Exton, Pennsylvania
U.S.A.
