Brent R.
Merrill,#2Consumer Comment
Fri, September 12, 2014
On Sep 11, 2014, at 9:17 PM, Jonathon Ohayon <[email protected]> wrote:
Brent,Under no circumstance will we continue working with you under threats or your harassment. You can retract your reviews, schedule a time to talk to me, and then I will gladly work with you on resolving this matter quickly and professionally. However, should you not want to resolve this between ourselves in a professional manner this will be my last email to you and I will submit this to our attorney and he will take all the necessary actions on our part.Have a wonderful evening,
Jonathon Ohayon
Chief Operating Officer
[email protected] | 866-737-0754 | Direct: 561-424-2701 www.brilliance.com | Skype: yohayon
Joe S.
Edmonton,#3Consumer Comment
Thu, August 22, 2013
It's unfortunate that your online experience was less than you anticipated it would be. Caution is always the rule when shopping for anything online, especially something as important as an engagement ring. Did you ever resolve your issue with Brilliance? And more importantly, are you now happily married with a new ring? Who do you recommend locally for an engagement ring? Cheers.
Brilliance,LLC
Boynton Beach,#4REBUTTAL Owner of company
Wed, April 04, 2012
The Jeweler who examined the center diamond for the customer damaged it and then blamed Brilliance. Additionally both "Gemologists" that reviewed the ring could not properly grade the side diamonds as they were channel set in the ring (there is no way you can know the total weight of side diamonds without weighing them). So our question is if Brilliance is so bad why would Mr. Chaput want to have us make him another ring?
Custom Ring jobs can take longer than most normal settings to complete, while we do apologize for the wait time we also spent a few days trying to figure out shipping schedules with the customers due to their only being available certain days of the week for home delivery.
Also, upon completion and delivery of the ring to Mr. Chaput He responded to us with this email:
"From: Mike Chaput
Sent: Friday, February 03, 2012 9:25 PM
To: Jonathon Ohayon
Subject: Stunning!
Jonathon,
The ring is absolutely stunning!! It looks brilliant!! We love the design, quality of stones, gold and the workmanship that went into making it! We are looking forward to seeing it in the daylight tomorrow!
Thank you for sending the invoice today. I printed it off and took it to Customs for clearance.
Laureen and Mike"
Brilliance prides itself on quality, no ring or loose stone leaves our offices if it is not exactly up to the standard that it should be.
Brilliance has offered to completely refund the custom ring and center diamond to no avail. Mr. Chaput has stated he would rather place bad reviews online instead.