Frank Olson
Surrey,#2Consumer Suggestion
Sun, March 30, 2008
There are several things you must verify before proceeding to the step of contacting your State's consumer affairs department. Is the system generating signals to the monitoring station? If not, the equipment should be showing a "trouble" condition called "fail to communicate" ("FC" on your touchpad). If Brinks CS (Central Station) IS receiving signals, then they have fulfilled their end of the contract and you are obliged to reciprocate (they have installed the equipment you ordered and it is functional). If the station is NOT receiving signals, then you are not obligated to pay for the service and the contract is void. If they refuse to correct the problem, you can then report them to your State's Department of Consumer Affairs. They will provide you with the information you require to obtain a full refund. I'd also suggest contacting your local Better Business Bureau office and filing a complaint with them.