- Report: #323287
Complaint Review: British Smokers Club - Internet
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British Smokers Club
http://www.smokersclubofgreatbritain.com/index.php Internet, U.S.A.
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British Smokers Club (aka Smokers Club Of Great Britain) made bank transfer for 135 and no goods received Internet
i placed an order for tobacco with the smokers club of great britain/british smokers club in febraury 2008.i made i bank transfer for the amount of 135 to the account given.
was told to wait 2-3 weeks for delivery.after 3 weeks and no delivery,i contacted the company and was told there had been problems with some deliveries and send another order out urgently to me but had to wait 2 weeks again.
again ,after 2 weeks and no goods,contacted company again and was given excuses of the person i dealt with at the company had suddenly disappeared and so had money from several orders.
i was told that i would have to wait for new orders to be made with the company,and from each new order 15 would be put aside and when the amounts reached for the "lost"orders a refund or replacement could be given.
thw orders involved would be dealt with in an "as received" order and therefore could take months for the refund or replacement could be made.
was told that a replacement order would not be sent out immediately even though the money had been paid for the goods.
Steve3040
newcastle under lyme
United Kingdom
was told to wait 2-3 weeks for delivery.after 3 weeks and no delivery,i contacted the company and was told there had been problems with some deliveries and send another order out urgently to me but had to wait 2 weeks again.
again ,after 2 weeks and no goods,contacted company again and was given excuses of the person i dealt with at the company had suddenly disappeared and so had money from several orders.
i was told that i would have to wait for new orders to be made with the company,and from each new order 15 would be put aside and when the amounts reached for the "lost"orders a refund or replacement could be given.
thw orders involved would be dealt with in an "as received" order and therefore could take months for the refund or replacement could be made.
was told that a replacement order would not be sent out immediately even though the money had been paid for the goods.
Steve3040
newcastle under lyme
United Kingdom
1 Updates & Rebuttals
Linda
Chelmsford,Europe,
United Kingdom
SMOKERS OF GREAT BRITAIN has CLOSED
#2Consumer Comment
Sun, September 21, 2008
Many people including myself were not ripped off by the Smokers Club of Great Britain... it just seemed to take a long while to receive orders! Now I see if you visit their website the club has ceased to trade - and this is their explanation... Dear Members The Smokers Club of Great Britain is now closed until further notice. We have served our members well for over 10 years but due to a number of factors, we are simply unable to continue. We have been unable to find a new managing partner/investor since Mr Tim Jones left the club a few months ago when the club was left with debt of almost 10,000 GBP. I was asked to return to the club as a temporary manager to try and sort out the club's problems but I have concluded that the club must close forthwith otherwise it will slip further into debt. Regretably, there are a number of members that did not recieve their tobacco orders, and I am still looking at how these can be fulfilled. I will continue to look for a new managing partner/investor for the club, and if one can be found, the club will re-open and all outstanding orders will be cleared up immediately. I will contact the affected members once a way to resolve the issue can be found. Some outstanding orders are still held in Madrid and I hope that these will be sent on to the members once they have cleared customs. It is with great sadness that I have to write this letter since I founded the club in 1998, and though it has been under new management for the past 5 years I am disheartened that it was left in such a mess and must now close. Max Smokers Club of Great Britain
