- Report: #297941
Complaint Review: BroadStar - Tomball Texas
-
Author Confirmed
Why?
BroadStar
101 W. Worthington Avenue, Charlotte North Carolina 28203 & 8025 Arrowridge Boulevard Charlotte, NC 28273 Tomball, 77375 Texas, U.S.A.
Phone:
866-511-8111
Web:
N/A
Categories:
Business Rating:
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BroadStar Worst Cable, Internet (ISP), and phone VoIP company ever, expensive and unreliable Tomball Texas
The company has been charging for cable speed internet for over 2 months now and the only kind of bandwidth I have been getting is 182 k on an average download, 70 k to 127 upload. This is barely faster than a modem (56K). The average internet speed on the low end is about 1meg bit down and approximately 500k up on the low end of ISP services ( I am talking about 14.99 a month DSL, they are charging me $35 a month .
They have no digital cable and they have been telling me from the time I signed up for service that we would be upgraded to digital cable within 30 to 90 days. NO one has received this service as of yet. A poor selection of channels and needless to say poor quality. Every time I get a phone call my internet drops, to where I lose connectivity. For you gamers out there, my connection drops approximately every 7 to 11 minutes logging me out completely from any online service.
When contacting technical support the only thing they have concretely done is switch out the Router...which did nothing to improve my service ( I am OSS IT for a fortune 500 companies R&D lab and have left monitoring over an extended period time, using SolarWinds and NetAnalyser programs, my wan traffic\bandwidth to which I have tried repeatedly to share and they have refused to acknowledge or accept).
In conclusion, they have bamboozled there way into the apartment complex I live in and now are try to extort money from the residents by holding hostage and monopolizing a quality of service that we as consumers have expected to have if we are to pay for such service.
Jhon
Tomball, Texas
U.S.A.
They have no digital cable and they have been telling me from the time I signed up for service that we would be upgraded to digital cable within 30 to 90 days. NO one has received this service as of yet. A poor selection of channels and needless to say poor quality. Every time I get a phone call my internet drops, to where I lose connectivity. For you gamers out there, my connection drops approximately every 7 to 11 minutes logging me out completely from any online service.
When contacting technical support the only thing they have concretely done is switch out the Router...which did nothing to improve my service ( I am OSS IT for a fortune 500 companies R&D lab and have left monitoring over an extended period time, using SolarWinds and NetAnalyser programs, my wan traffic\bandwidth to which I have tried repeatedly to share and they have refused to acknowledge or accept).
In conclusion, they have bamboozled there way into the apartment complex I live in and now are try to extort money from the residents by holding hostage and monopolizing a quality of service that we as consumers have expected to have if we are to pay for such service.
Jhon
Tomball, Texas
U.S.A.
5 Updates & Rebuttals
Try To Be Fair
Charlotte,North Carolina,
U.S.A.
Wrong BroadStar...NOT NC Company
#2REBUTTAL Owner of company
Sun, July 12, 2009
We are aware of other similar companies using the name BroadStar. One Company based in NJ I know provided service in TX. We do not. We have never provided service outside NC and SC. This comment show our address. BroadStar Phone: 866-511-8111 Fax: 704-334-8877 101 W. Worthington Avenue, Charlotte North Carolina 28203 & 8025 Arrowridge Boulevard Charlotte, NC 28273 Please correct this incorrect reference to our company. Thanks.
Daniel
Las Vegas,Nevada,
U.S.A.
If your this unhappy
#3Consumer Comment
Tue, January 08, 2008
Simple request a cancelation and refund due to dis-satisfaction. No company in this business guarantees bandwidth or speed. It varies on alot of things some of which may have to do with the apartment complex you live in. If the technicians have come out and have done signal tests they should be able to correctly diagnose the problem. When I used to have trouble with my internet (cable) they finally had to replace the entire line from the pole to the house. Since you live in an apartment that might not be an option and they may have to replace the cable running within the apartment to resolve this. That may be up to your landlord. Some cable modems have the ability to allow you to login and check the signal levels at the modem yourself. You can find all these tools at a website dslreports. It's a site mainly for dsl but it also has alot of tools for cable clients. Once you know your levels (if you can get them) you can then compare them to what the levels should read. This is something the technicians either did or should be doing. Theres a few other methods of getting this information also if you cannot get it through the modem itself, some software is on the market to resolve the issue. Unfortunately the isp isn't going to take your word for these levels anyhow so even if you see they aren't right, it's going to require them to test your levels. Depending on the equipment they utilize your technical support department may be able to remotely check your signal levels by logging into your modem themselves. Hope this helps Best Regards
Daniel
Las Vegas,Nevada,
U.S.A.
If your this unhappy
#4Consumer Comment
Tue, January 08, 2008
Simple request a cancelation and refund due to dis-satisfaction. No company in this business guarantees bandwidth or speed. It varies on alot of things some of which may have to do with the apartment complex you live in. If the technicians have come out and have done signal tests they should be able to correctly diagnose the problem. When I used to have trouble with my internet (cable) they finally had to replace the entire line from the pole to the house. Since you live in an apartment that might not be an option and they may have to replace the cable running within the apartment to resolve this. That may be up to your landlord. Some cable modems have the ability to allow you to login and check the signal levels at the modem yourself. You can find all these tools at a website dslreports. It's a site mainly for dsl but it also has alot of tools for cable clients. Once you know your levels (if you can get them) you can then compare them to what the levels should read. This is something the technicians either did or should be doing. Theres a few other methods of getting this information also if you cannot get it through the modem itself, some software is on the market to resolve the issue. Unfortunately the isp isn't going to take your word for these levels anyhow so even if you see they aren't right, it's going to require them to test your levels. Depending on the equipment they utilize your technical support department may be able to remotely check your signal levels by logging into your modem themselves. Hope this helps Best Regards
Daniel
Las Vegas,Nevada,
U.S.A.
If your this unhappy
#5Consumer Comment
Tue, January 08, 2008
Simple request a cancelation and refund due to dis-satisfaction. No company in this business guarantees bandwidth or speed. It varies on alot of things some of which may have to do with the apartment complex you live in. If the technicians have come out and have done signal tests they should be able to correctly diagnose the problem. When I used to have trouble with my internet (cable) they finally had to replace the entire line from the pole to the house. Since you live in an apartment that might not be an option and they may have to replace the cable running within the apartment to resolve this. That may be up to your landlord. Some cable modems have the ability to allow you to login and check the signal levels at the modem yourself. You can find all these tools at a website dslreports. It's a site mainly for dsl but it also has alot of tools for cable clients. Once you know your levels (if you can get them) you can then compare them to what the levels should read. This is something the technicians either did or should be doing. Theres a few other methods of getting this information also if you cannot get it through the modem itself, some software is on the market to resolve the issue. Unfortunately the isp isn't going to take your word for these levels anyhow so even if you see they aren't right, it's going to require them to test your levels. Depending on the equipment they utilize your technical support department may be able to remotely check your signal levels by logging into your modem themselves. Hope this helps Best Regards
Daniel
Las Vegas,Nevada,
U.S.A.
If your this unhappy
#6Consumer Comment
Tue, January 08, 2008
Simple request a cancelation and refund due to dis-satisfaction. No company in this business guarantees bandwidth or speed. It varies on alot of things some of which may have to do with the apartment complex you live in. If the technicians have come out and have done signal tests they should be able to correctly diagnose the problem. When I used to have trouble with my internet (cable) they finally had to replace the entire line from the pole to the house. Since you live in an apartment that might not be an option and they may have to replace the cable running within the apartment to resolve this. That may be up to your landlord. Some cable modems have the ability to allow you to login and check the signal levels at the modem yourself. You can find all these tools at a website dslreports. It's a site mainly for dsl but it also has alot of tools for cable clients. Once you know your levels (if you can get them) you can then compare them to what the levels should read. This is something the technicians either did or should be doing. Theres a few other methods of getting this information also if you cannot get it through the modem itself, some software is on the market to resolve the issue. Unfortunately the isp isn't going to take your word for these levels anyhow so even if you see they aren't right, it's going to require them to test your levels. Depending on the equipment they utilize your technical support department may be able to remotely check your signal levels by logging into your modem themselves. Hope this helps Best Regards
