- Report: #1049695
Complaint Review: Brother International - Bridgewater New Jersey
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Brother International
100 Somerset Corporate Blvd Bridgewater, 08807-0911 New Jersey, USA
Web:
http://www.brother-usa.com/brother.aspx#.UYwmWZXaVAs
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Brother International Failure to honor warranty Bridgewater New Jersey
I purchased a brother all in one printer in November 2012. The model number was MFC-8910dw. According to the warranty for this model number, I am entitled to one year of on site service. The plastic pieces of the paper tray fell off and I called brother to see if they could replace the plastic pieces or give me a new tray. The representaitve told me that I had to bring the entire machine into a brother serivce center. I informed the representative that I was entitled to one year of onsite service. His response was buy another tray or take the machine into a repair center. If you read any website that sells this printer, it states that it has a one year limited on site service warranty. When my printer stopped working because of a manufacturing defect, I expected Brother to honor its warranty and was shocked and disgusted that I was told to either lug this printer to a service center or buy a new paper tray, which exceeds $200.
