- Report: #1485748
Complaint Review: Brother Printers - Bridgewater NJ
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Author Confirmed
Why?
Brother Printers
200 Crossing Blvd. Bridgewater, 08807 NJ, United States
Phone:
1-908-704-1700
Web:
https://www.brother-usa.com/home/printers-fax
Categories:
Business Rating:
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Brother Printers Brother Printer Toner Scam - I Was Robed! Bridgewater NJ
I bought an expensive all-in-one Brother printer. Not wanting to run out of toner in the middle of running my business I also bought and expensive high yielding toner cartridge. A little over three months of using the printer I ran out of ink and installed the new toner cartridge.
It did not function properly. The print was very light and occasionally it would skip a line. I called Brother and they had me run some test and they confirmed that it was the toner cartridge that was defective not the printer.
Now get this:
When I told them I would return the toner cartridge for them to send me a new one - they said NO!
Brother told me that it had been more than 90 days since I bought the toner cartridge and it wasn't eligible for a refund! REALLY? They won't refund my money or replace the product they sold me that they agreed was defective? And, it was just over 90 days - it wasn't sitting on my shelf for years.
All any of us consumers really want is a fair shake. Well, you won't get it at Brother. If you buy a Brother product after reading this review you deserve what you get.
