Complaint Review: Bruces Air Conditioning - Tempe Arizona

I just seen what this guy was saying about Bruce's AC. I am a ex employee and I have to tell you all that any company can get a bad apple,I know for a fact that Bruce and his employee's are one of most honest people i know. I would and do tell everyone I know to use them. Thanks for reading The only reason I dont work there now is i went to go do commercial work. 

Have used Bruces Air for almost 4 years for properties I manage around the Valley. They have made 200+ service calls in that times and have never let me down.

The leak was never brought up to us at any time, I don't know where it was or who it was. We handle all problems. I am a member of th Better Business and have a perfect record. We have been Voted in the top 10 by AZ Business Magazine for the last three years. Instead of slander please come to us with the problem. 480 968-5652 The employee may be upset because we took his work away from him.

Hey Tom, what does it matter to you ? I am not too concerned with a response from a person that happened upon a website one day and likes to make suggestions or comments that nobody even cares about. Try to go do something more productive with your time like rounding up sheep and other farm animals for your family renuion this year. If you have no connection with the company I filed a complaint about I do not even know why you even wasted my time . Now Shoo

Hey Tom, what does it matter to you ? I am not too concerned with a response from a person that happened upon a website one day and likes to make suggestions or comments that nobody even cares about. Try to go do something more productive with your time like rounding up sheep and other farm animals for your family renuion this year. If you have no connection with the company I filed a complaint about I do not even know why you even wasted my time . Now Shoo

Hey Tom, what does it matter to you ? I am not too concerned with a response from a person that happened upon a website one day and likes to make suggestions or comments that nobody even cares about. Try to go do something more productive with your time like rounding up sheep and other farm animals for your family renuion this year. If you have no connection with the company I filed a complaint about I do not even know why you even wasted my time . Now Shoo

Hey Tom, what does it matter to you ? I am not too concerned with a response from a person that happened upon a website one day and likes to make suggestions or comments that nobody even cares about. Try to go do something more productive with your time like rounding up sheep and other farm animals for your family renuion this year. If you have no connection with the company I filed a complaint about I do not even know why you even wasted my time . Now Shoo

Losing a paying client, in this case a renter, is obviously not in your best interest. Let's say for a moment that said renter was paying $500 per month in rent. That's $6000 per year. I estimate the AC repair at maybe (if you get your refund) $750. Because of your petty foolishness you traded a $750 loss for $6000 in revenue. That's just plain shortsighted. I tell you what, those other tenants are looking at this and thinking that if this ever happens to them they will move out immediately and not even give you a chance to fix the problem (seeing as how you totally botched this). Your personal vendetta with an admittedly incompetent AC company has costed you $6000.

The only reason that I used them 5 times was because they should be responsible for fixing something I had already paid for. I am not that narrow minded. Bruces needs to fix what they have been paid to fix. You know some people are not as dumb as you think they are. If you are paid to fix something you need to fix it reguardless of how many times it takes you. As for the charges for service calls I am working to get those refunded. I do not try to fix anything on the cheap, but when you have a vendor list with only 2 or 3 vendors for a/c and the other 1 or 2 cannot get out to the property for a couple of days what other choice do you have?

You could have used another HVAC company. You knew that this particular company was there FIVE times, that their employees were rude FIVE times, and couldn't fix the problem FIVE times. After the FIRST time I would have looked for satisfaction elsewhere (as would a prudent, responsible apartment manager). Sounds like you tried to fix the problem on the cheap, and it didn't work out. It rarely does. Thanks for the heads-up on Bruce's though, I won't be using them for any of my work.