Monica
Tempe,#2REBUTTAL Owner of company
Wed, December 11, 2002
On Jan 26th 2002 Sid did bring his 89 firebird in to the shop. He brought the car in for emissions Failure and a estimate on what it would cost to repair his steering colum that had been damaged from someone trying to steal the car in Dec 2001. On the 26th of Jan Sid autherized the emission repair only and that is what we did, this bill totaling $508.91. Sid was contacted on his Cell phone and told that the car was done and he could pick up that night, He told me that he would pick up the car around 8:00pm, because the car des not lock on the passenger side and he did not want the car on the street all night. We never heard from the customer and he never picked up the car that night. The next day when he came to pick up the car, we informed him the somebody attempted to steal the car, and now repair was nessecary, to prevent more damage and or theft of the car. We did make an agreement that we would only charge for parts and no LABOR, and that is exactly what the bill states. But we never agreed to $150 dollars in parts Parts total 451.92. When the car was pick up we were asked to hold the check for 2 weeks, and then it would be good, I waited from 2-15-02 to 8-02 to cash the check in the amount of 451.92. We did speak with sid after the fact and just explained that the repairs were done at a parts only rates, the car was really damaged at his house months before this and that we felt we had done what was right. And those are the fact, you decide Thank you, Monica BTN Auto Tempe, Az.