- Report: #474884
Complaint Review: Budget Car Rental - St. Louis Missouri
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Author Confirmed
Why?
Budget Car Rental
10482 NATURAL BRIDGE ROAD St. Louis, 63134 Missouri, U.S.A.
Phone:
314-423-7497
Web:
N/A
Categories:
Business Rating:
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Budget Car Rental Upselling without knowledge or consent St. Louis Missouri
My rental agreement emailed to me by Budget indicated that I would be renting a Ford Fusion "or similar" for $284.12. When I arrived to pick up my car the counterperson told me that my car is a Saturn Vue. I assumed that a Saturn Vue is similar to a Ford Fusion.
When I returned home I noted that the receipt in my pocket was for $388.58, about $100 over the confirmed rate. I called Budget and they said that I was upgraded. I told Budget that I was not offered and did not or would not have accepted an upgrade. The contact person at Budget said that he must go by the written contract, so I was not offered the difference. The contact person did say, however, that he would mail me some "certificates" but not even for one half the amount of the difference.
Ron
Chicago, Illinois
U.S.A.
When I returned home I noted that the receipt in my pocket was for $388.58, about $100 over the confirmed rate. I called Budget and they said that I was upgraded. I told Budget that I was not offered and did not or would not have accepted an upgrade. The contact person at Budget said that he must go by the written contract, so I was not offered the difference. The contact person did say, however, that he would mail me some "certificates" but not even for one half the amount of the difference.
Ron
Chicago, Illinois
U.S.A.
