- Report: #1468309
Complaint Review: Budget Rental Car - Bensalem Pennsylvania
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Budget Rental Car
2054 Street Road Bensalem, 19020 Pennsylvania, United States
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Budget Rental Car ..overcharged an extra week of rental fees.. Bensalem Pennsylvania
The owner of this rental agency overcharged rental fees by more than a week simply because he did not go look in the lot for the car, despite that the national office had been contacted and informed that the car had been returned. The national office has records that I called to report the car returned, and made notes in the file on the company's accessible computer system. I called the national office because this location does not have a key drop off box and I returned the car after hours with the keys in the car and wanted them to know it was there. The owner of this location chose to pretend he did not see the report nor the car until a week later and charged my card for more than a week's worth of extra days despite the fact that the car had been sitting in his own lot the whole time. I was never informed, not one day, two days or three days after the car rental was due, that he thought I still had it. I had no contact until more than a week later. It's not my fault he didn't bother to look in his lot, or look at the file to see that the car was returned. It was just an excuse he used to get more money from my card. Laziness on his part to not see his car in the lot or call the customer to ask about why it was not returned, to which I would have informed him that it is right there in his lot and the national office had already been informed.
