Consumer Crusader
Irvine,#2Author of original report
Thu, December 20, 2012
I take a different, view, perhaps more cynical, perhaps a
more accurate view. If a company is systematically overcharging customers, in
order to avoid arousing suspicion, or to minimize complaints to a regulatory agency,
the company will quickly reverse the overcharge when a customer calls to
complain. Not all customers will notice the overcharge. Not all customers will
follow up to get the charge reversed. Recall the practice of Bank of America to
reorder the posting of customers checks so as to maximize insufficient check fees?
Eventually they got caught and paid a huge fine.
Flynrider
Phoenix,#3Consumer Comment
Thu, December 20, 2012
" He gave me a credit quickly. Did budget try to Rip me off? Or was it an honest mistake? I am very suspicious. Please report your findings! "
My findings are that they demonstrated pretty good customer service by quickly crediting your account with a phone call. If they had not credited you right away or at all, that would have been a ripoff.