- Report: #1300118
Complaint Review: bulq.com - Internet
-
Author Confirmed
Why?
bulq.com
Internet, USA
Phone:
1-844-311-BULQ
Web:
bulq.com
Categories:
Business Rating:
(0)
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bulq.com Company sold me like-new items that were defective and would not refund their value. Wasington DC Internet
I purchased a pallet of like-new items from Bulq.com. Many of the items were not like-new. Bulq.com refunded money for many of the items that were not like-new. A few days later I discovered two more items were not like-new and I contacted Bulq.com. I was told by Bulq.com that since they settled the claim on the other items they do not refund money for newly discovered defective items. The 2 items are worth nearlly $500 and were how I was going to break even on the nightmare purchase from Bulq.com. Buyer beware if you do business with Bulq.com.
2 Updates & Rebuttals
Buyer Beware
#2Author of original report
Wed, April 20, 2016
My only reason for writing this review and rebuttal is to allow other consumers to make an informed decision before purchasing products from Bulq.com. I believe Bulq.com needs to rethink how they deal with their customers when legitimate problems occur.
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The five day company policy by Bulq.com is not a license to steal from their customers. When I filed the initial dispute, I mentioned to the customer service representative at Bulq.com that because of the large number of items I may not be able to fully inspect everything within the 5 day period. I was told by Bulq.com that their company would resolve any problems even after the 5 day period and would make things right.
I am dissatisfied with the quality of merchandise/service received and I have filed a dispute with my credit card company. The credit card company has basically told me that the Bulq.com company policy does not give the company a license to steal from the consumers and does not protect Bulq.com.
My only reason for writing this review and rebuttal is to allow other consumers to make an informed decision before purchasing products from Bulq.com. I believe Bulq.com needs to rethink how they deal with their customers when legitimate problems occur.
BULQ
Washington,Dist of Columbia,
USA
BULQ
#3UPDATE Employee
Tue, April 19, 2016
We are sorry to hear about your recent experience with BULQ. As we are still a young company, your feedback is very important as we continue to grow. To provide a bit more context to your experience, when a claim is filed for a pallet, we do require notice of all items that are in dispute on that particular pallet within five business days of receipt. This is so that we can ensure we are providing a proper refund for any discrepancies. In this case, as the claim on this pallet had already been processed and closed, we do not allow additional items to be disputed retroactively. We are truly sorry for any inconvenience this has caused you and appreciate your feedback as it will only help the growth of our business. Please do not hesitate to reach out to a member of our Customer Care team if you have any concerns or questions.
