- Report: #382279
Complaint Review: Buzz Grounds - Internet
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Author Confirmed
Why?
Buzz Grounds
BuzzGrounds.com Internet, U.S.A.
Phone:
518-320-7576
Web:
N/A
Categories:
Business Rating:
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Buzz Grounds Took my payment, never sent merchandise Internet
I ordered merchandise from this company on October 4, 2008, using online debit card payment. Merchandise was supposed to ship immediately, and arrive within 3-5 business days; it never arrived, yet the payment was deducted from my account.
The site gives an email address for contact--no phone number. They also offer "24 hour" live support, however, their system is OFFLINE, and has been every time I have made an attempt to link to it. In addition, they list their AIM messenger link.
I have emailed them several times with no response, used the AIM method, (again, no response). I contacted my bank and they were able to provide me with a "merchant contact" phone number; it goes directly to a voicemail system, on which I have left several messages, but still no response from them. My bank has reversed the charges on my account, and reimbursed me, but I know everyone may not be that fortunate.
Please be advised that this company/website is unreliable, and made an attempt to rip me off-I'm just betting I'm not the only one.
Marcie
Lake Alfred, Florida
U.S.A.
The site gives an email address for contact--no phone number. They also offer "24 hour" live support, however, their system is OFFLINE, and has been every time I have made an attempt to link to it. In addition, they list their AIM messenger link.
I have emailed them several times with no response, used the AIM method, (again, no response). I contacted my bank and they were able to provide me with a "merchant contact" phone number; it goes directly to a voicemail system, on which I have left several messages, but still no response from them. My bank has reversed the charges on my account, and reimbursed me, but I know everyone may not be that fortunate.
Please be advised that this company/website is unreliable, and made an attempt to rip me off-I'm just betting I'm not the only one.
Marcie
Lake Alfred, Florida
U.S.A.
3 Updates & Rebuttals
Kitzi
Lake Alfred,Florida,
U.S.A.
Buzz Grounds Rebuttal is A LIE--Nice try for covering, though.
#2Author of original report
Sun, December 21, 2008
1. The merchandise was NOT shown as "out of stock" on the website. If it had been, I simply would have ordered it from one of the other websites that carries it. Why would I place an order for something that was out of stock, and then complain because I didn't get it? 2. I received an order/payment confirmation--I guess they make a practice of taking people's money on an "out of stock" item that isn't showing as being "out of stock". I NEVER GOT ANYTHING saying it was out of stock, OR that there would be a delay in shipping my order. 3. OF COURSE my money was refunded back to my account....MY BANK REFUNDED IT while I was still trying to get a reply/response from the company. The email notification they sent telling me my money had been refunded came AFTER this report had been filed, and LONG after the bank reversed the charges. 4. Seems hard for me to believe that my number could not be "understood" on ANY of the messages I left-I never received a return call. I guess they can't read either, as the phone number was also attached to every email I sent to them in attempt to get resolution. Either way, I know not to do business with this company ever again. They can't even be honest with their rebuttal.
Buzz Grounds
Albany,New York,
U.S.A.
Communication misunderstanding
#3REBUTTAL Owner of company
Tue, November 04, 2008
The customer's order was placed for an out of stock product, which was displayed on the website at the time the order was placed. An email was sent to the customer letting her know that her order may be delayed. The product was unable to be fulfilled in a speedy period of time, so another email was sent out letting the customer know their money would be refunded. The customer has received a refund of their payment and the order has been canceled. All messages left are returned within 48 hours, unless the phone number left in the message is unclear or unable to be understood. Please contact our live support on the website which is available from 11am-4pm EST if you would like to further discuss this issue. We have had many satisfied customers since we have been in business. Our testimonials page is displayed on our website and has comments from satisfied customers. We do not screen the comments. Our business can be reached at 518-320-7576 and all calls are returned within 48 hours.
Buzz Grounds
Albany,New York,
U.S.A.
Communication misunderstanding
#4REBUTTAL Owner of company
Tue, November 04, 2008
The customer's order was placed for an out of stock product, which was displayed on the website at the time the order was placed. An email was sent to the customer letting her know that her order may be delayed. The product was unable to be fulfilled in a speedy period of time, so another email was sent out letting the customer know their money would be refunded. The customer has received a refund of their payment and the order has been canceled. All messages left are returned within 48 hours, unless the phone number left in the message is unclear or unable to be understood. Please contact our live support on the website which is available from 11am-4pm EST if you would like to further discuss this issue.
