- Report: #749812
Complaint Review: California Best Inn - Bakersfield California
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California Best Inn
1030 Wible Rd Bakersfield, 93304 California, United States of America
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California Best Inn Fraud hotel Bakersfield, California
They are fraud, liers, inhuman with not courtesy. Here is the thing. I called up Expedia and made the reservation, we were looking for pet friendly hotel. Initially expeida said the hotel charges 15$ for the pet. We asked them that other places i stayed would generally waived the fee. The expedia professional put me on hold and talked to the hotel mgr and said they waived $5 and would be happy with $10 extra for pet.
We reached their in the middle of the night and made sure that rooms would be available by calling them in advance and letting them know of our time of arrival. When we reached their the mgr was furious and initially said they would accept accept any pets and wouldnt let us checkin, as "No pet policy" was clearly mentioned in their website. I gave them details about Expedia call and the waiver etc.
On this they said there are other rooms that allowed pets but they dont have any thing available. I also pleaded them about showing human consideration as it was late in the night about 12:30 am and that i would make sure to leave the pet in the crate and would not open the crate. They are run by Patels, we also talked to them about being from the same community, they could show some courtesy, but they refused to allow us check in and we had to find other hotel.
We called Expedia for a refund and they too mentioned the hotel mgr was lying to them giving just as they lied to me, giving conflicting statement that they dont accept pets and later saying they do. Expeidia them selves are filling fraud complaint against them and they are helping me out in filling the complaint. I am going to go till the end.
We reached their in the middle of the night and made sure that rooms would be available by calling them in advance and letting them know of our time of arrival. When we reached their the mgr was furious and initially said they would accept accept any pets and wouldnt let us checkin, as "No pet policy" was clearly mentioned in their website. I gave them details about Expedia call and the waiver etc.
On this they said there are other rooms that allowed pets but they dont have any thing available. I also pleaded them about showing human consideration as it was late in the night about 12:30 am and that i would make sure to leave the pet in the crate and would not open the crate. They are run by Patels, we also talked to them about being from the same community, they could show some courtesy, but they refused to allow us check in and we had to find other hotel.
We called Expedia for a refund and they too mentioned the hotel mgr was lying to them giving just as they lied to me, giving conflicting statement that they dont accept pets and later saying they do. Expeidia them selves are filling fraud complaint against them and they are helping me out in filling the complaint. I am going to go till the end.
2 Updates & Rebuttals
suraj
United States of AmericaReason
#2Author of original report
Fri, September 23, 2011
Well i finally got my money back form Expedia, when i told them the i would dispute the charges with the Credit card company.
But i felt cheated from both the parties. So i thought they have to bring this in front of others to caution other on what has happened.
Flynrider
Phoenix,Arizona,
USA
Just out of curiosity.
#3Consumer Comment
Thu, July 07, 2011
"We called Expedia for a refund and they too mentioned the hotel mgr was lying to them giving just as they lied to me, giving conflicting statement that they dont accept pets and later saying they do. Expeidia them selves are filling fraud complaint against them and they are helping me out in filling the complaint. I am going to go till the end."
I was very surprised to see that you filed a Ripoff Report on Expedia as well. Are they helping you or did they rip you off?
