#20
Mon, May 06, 2002
On April 1st (April Fool's Day) I received a letter for Robert W. Black, CSAA Manager, Santa Rosa Region, California. The copy of the letter is below. In the letter it states that because I have not shown any new information the claim must stand. In the middle of April 2002, Barnes and Nobles Book Store in Redding had a major sewer backup causing them to shut the store, tear up all the carpeting,and temporarily close a Starbucks. My sources tell me it was a similar problem to mine. I wrote to Barnes and Nobles to see if they would write me a response as to the specific causes. I have not heard from them yet. However, the City of Redding, admitted to being at fault for the failure of the sewer line. Of course Barnes and Nobles has Big Time Attorneys and the store generates revenues for the city taxes. I am just a homeowner with no attorney (yet). As usual the little guy gets the shaft again.
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March29, 2002
Gregory A. and Nanette Strausbaugh
1652 Walnut Avenue
Redding, CA 96001
Re: Claim Number: h*o 01-7125560
Date of Loss: 04-25-2000
Dear Mr. and Mrs. Strausbaugh:
This will acknowledge your complaint filed with My3cents. corn for your homeowners claim show above. As Regional Claims Manager, this matter was referred to me to review and respond to you.
After careful review of your claim, it appears you have not submitted any new information regarding this loss. Based on that, I regret our decision to decline a portion of your claim must stand The reason for our partial denial of your claim was explained in a letter to you dated December 8, 2000.1 am enclosing a copy for your reference.
In the event you have any new information that you feel we should take into consideration, please forward it to my attention and I would be happy to review it.
Although you have sought the assistance of the California Department of Insurance in the past, I again would advise, if you feel this claim has been wrongly denied or rejected, you may have the matter reviewed by them. The address for the Consumer Communications Bureau of the California Department of Insurance is 300 South Spring Street, 6~ Floor, Los Angeles, California, 90013. Their telephone number is 1-800-927-4357 or 213-897-8921.
Robert W. Black, Manager
Santa Rosa Region
707-763-1277 ext. 40
(Aug 1998)
#30
Wed, April 03, 2002
April 03, 2002
Karen Dunn, Coordinator
National Member Relations
407 444-8392
e-mail: [email protected]
Dear Karen,
Thank you for the e-mail. I now understand better the politics of CSAA. However, I still don't accept what has happened to me. How can CSAA say they are going to see that a repair is done, not follow through, and with-hold the video of the line from me until I complain to the Insurance Commissioner? Then CSAA tries to justify by saying this part of the line is somehow not part of the same repair that had just taken place. The activities of the Redding branch of CSAA should at the very least raise concerns about what is going on here. Over the years, sections of this same line has been covered by CSAA. Then when Schuler plumbing did this last repair the agency says that any further work is now the responsibility of the parties sharing the lateral. There is nothing right about what was done. It is corrupt. Someone just decided that the cost of completing the work was too costly to do it correctly. I am blaming the city and the employees and management of CSAA. That however does not make CSAA any less guilty. Marty Schuler Plumbing said to my wife and I that he was going to put a sleeve into the line. I received a letter from Doug L. (another party at 1664 Walnut Ave.) saying Schuler was going to attempt to put a sleeve in the line. Reed W. (CSAA) told me without hesitation that the problem would be taken care of. That sounds to me as though CSAA and Schuler were aware that separation of the line was part of the issue and that root intrusion was present. For whatever reason the sleeve was not put in. Wouldn't it be in the best interest of the National Organization to see that this job is done correctly? It really makes the company look bad. I know you are a large organization. I have had a very positive feeling about the good things AAA has done over the years. They are much more than an Insurance Company. I did not want to put your name out there as a Organization of Shysters. It took a long time before I decided to become more vocal on this issue. But, I know I have been taken advantage of. If that line decides to fail, my kids, my wife and I cannot live here. Are you willing to give us a new home?
Karen, someone with some real authority in AAA needs to do some soul searching and see that this problem is solved professionally and responsibly. Without you doing that, then I am nothing more than a statistic on a pie or graph chart.
Gregory Strausbaugh
[email protected]
#40
Wed, April 03, 2002
April 3, 2002
Gregory Strausbaugh
1652 Walnut Avenue
Redding, CA 96001
Via email: [email protected]
Dear Mr. Strausbaugh:
Your report addressed to AAA President, Robert L. Darbelnet, was received and directed to my attention for acknowledgment. Member feedback is our most valuable source of information and we appreciate your taking time to make us aware of your concerns with AAA Insurance Services provided by the California State Automobile Association [CSAA].
I immediately alerted CSAA executive management of your concerns, with request for their response to you. I will receive advice following their response, as information to our record.
Briefly, AAA Insurance Services are provided through local AAA clubs and their affiliated companies. Each AAA club is self-governing, managed by an independent board of directors, and fully responsible for operations within their designated club territory. Insurance products are developed at the discretion of each club's management, according to governing state
regulations and either as wholly owned operations or through relationships established with providers doing business within their operating territory.
The national office provides administrative support to the association and the relationship to each club does not allow intervention in matters of insurance operations and claim resolution, apart from communicating concerns to club management for handling.
Mr. Strausbaugh, we appreciate the opportunity to clarify how the national office interacts with AAA clubs, with respect to insurance operations. Please expect to receive a response from CSAA management in the next several days.
Sincerely,
Karen Dunn, Coordinator
National Member Relations
407 444-8392
e-mail: [email protected]
c: Robert L. Darbelnet, President & CEO - AAA National
James R. Pouliot, President & CEO - California State Automobile
Association
#50
Wed, March 20, 2002
03-20-2002
A letter to the CEO of AAA and no response. How much do you get paid a year?