- Report: #675330
Complaint Review: californiarootstock.com - Visalia California
Reported By:
Phil -
Bay Shore, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
californiarootstock.com
7211 West Pershing Ct. Visalia, 93291 California, United States of America
Phone:
(800) 595-3754
Web:
www.californiarootstock.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
californiarootstock.com mypersonalvineyard.com Bad Product and didn't honor 100% Guarantee Visalia, California
I ordered 6 vines from mypersonalvineyard.com in early 2010. The reason I chose this vendor was the strength of the 100% guarantee. The guarantee provided that if you planted the roots according to their instructions they would guarantee they grow and if for some reason they didn't, they would send replacement roots.
The instructions were very clear - use planting sleeves and install drip irrigation. I had my landscaper install drip irrigation (not cheap)and I bought and used planting sleeves. Six months later only one vine had sprouted. I emailed Brad about the situation and asked when I should expect to see growth. He replied immediately and asked for pictures of the plantings. I sent him the photos showing the installation and didn't hear back. I asked for his response and from then onhe refused to return my emails.
I searched for reviews about mypersonalvineyard.com and found there were several other unhappy customers. Maybe that's why mypersonalvineyard.com has changed its name and website to californiarootstock.com!
Shame on you!
2 Updates & Rebuttals
sc
Bay Shore,New York,
United States of America
Photos?
#2Author of original report
Fri, April 20, 2012
I sent you photos as you requested and then you failed to respond after my repeated inquiries for replacement vines. It's not a coincidence why there are multiple negative reviews about your various websites!
California Rootstock
United States of AmericaReplacements
#3UPDATE Employee
Fri, January 28, 2011
Please refile your request for replacements. We have a policy of requiring pictures to verify vines were planted properly prior to replacements being sent out. The name was changed to better reflect our increased product offering, we are adding many types of rootstock to our offerings.
