Complaint Review: Calverts Express Auto Service and Tire - Manchester Missouri

 I saw an ad in the paper for Calvert's Express Auto Service & Tire featuring their 59.99 Brake Special, so I decided to take my car their on May 22^nd because it was making screeching noises. On May 23^rd Calvert's Express called me and told me that the problem was my back rotors and they needed to be replaced right away. Because it was my back rotors they could not apply their 59.99 brake special coupon. I decided to go ahead and let them do the work anyway. After this my total came up to 301.65.

After I picked up my car, while I was driving I still heard noises coming from my brakes and on top of that my car started to smoke on the back right side. I dropped my car back off on May 30^th and told Calvert's that I was STILL having problems with my brakes and that now it was smoking. They called me May 31^st telling me the problem was the caliper. I was highly upset I had to come back a SECOND time when I thought that everything would be fixed the first time. My second total amounted to 174.58.

When I got my car back after the second trip I started to here a faint rattling sound coming from my brakes. I decided this time I would take it to my local Mazda dealer instead of going back to Calvert's a THIRD time. I ended up dropping my car off at my Mazda dealer on June 30^th because I had to pay some money of my Discover card in order to afford the additional costs I would be charged at my Mazda dealer.

Mazda called me June 31^st and asked me right away if I had taken my car somewhere else. I told them I did and that's when my Mazda dealer told me the mechanics at Calvert's put my back right brake hardware on wrong. I told Mazda I wanted to come in and see the problem. When I went in to the dealer the mechanics showed me the problem . When the mechanics showed me the problem the noise was the EXACT sound I was hearing from my brakes. I was highly upset with the unsatisfactory service I received from Calvert's express.

My father and I went to up to Calvert's Express Auto Service and Tire on July 2^nd and spoke with the manager Tony Vitale. My father and I informed Mr. Vitale we were dissatisfied with the service, because after making TWO trips and spending 476.23 the job was still completed incorrectly. So we requested half the money, 238.11 back. Mr. Vitale took all my receipts copied them and told us he would contact the District manger and we should hear back from him that day.

We did not receive a call from the District Manager on July 2^nd so my father and I called Mr. Vitale on July 3^rd and informed him we did not hear from the District Manger. We wanted to hear back from the District Manager regarding the problem before the holiday July 4^th. Mr. Vitale let us know he would contact the Distract Manger again and we would hear back from him. My father and I again did not hear back from the District Manager or Mr. Vitale concerning this matter on July 3^rd. This led us to send a letter in the mail of our dissatisfaction with the service on July 5th, requesting a 50% refund of 238.11 to the owner Gary Calvert.

On July 9^th my father had received an email from Stan Doss the District Manger stating he did not know he had to contact us by a certain time and he was going to discuss the matter with Gary Calvert and he would get back with us. On July 12 at 1:30 my father and I received a call from the District Manger Mr. Doss. He told us that the best they could offer us was the 78 dollars in labor I had paid Mazda.

This was not even close to satisfactory! I took my car in to have brake work done which should have been fixed on the first trip! INSTEAD I found out my brakes not only continued to make noise they started to smoke after the first trip. After having ADDITIONAL work and making ADDITIONAL payments, I STILL had problems. Why didn't the mechanics at Calvert's express test drive my car after the first time to make sure everything was corrected and there were no additional problems!? My Mazda dealer does this every time I get work done.

I was amazed with how quickly Mazda found the problem and showed me that the mechanics at Calvert's had put one side of the brake hardware on correctly, but not the other. This is really suspicious to me. If they put on one side correctly then why was the other side put on incorrectly!? I am sure they expected me to return a third time to get more money. It's their job as a mechanic to double check and make sure they put on their hardware right! Making TWO trips and having service done that was SUPPOSED to be corrected on the first trip and to STILL have problems; only be offered 78 dollars refunded is totally outrageous and unacceptable. I am a FULL time student and I only work part time! I pay most of my bills including this one; I can NOT afford to pay 476.23 for unsatisfactory service! I took them to court on September 3^rd and the judge blatantly ignored my case and REFUSED to hear my side of the story and it won in Calvert's favor. I only get a refund of 78 dollars back. I have college texts books that cost more than that! But then again why would a judge, who makes more money than my whole family combine in his sleep care about a poor college kid. He basically let me know “That's not my problem.”