- Report: #44867
Complaint Review: Cambridge Camera Exchange - New York New York
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Cambridge Camera Exchange
119 W 17th Street New York, 10011 New York, U.S.A.
Phone:
212-675-8600
Web:
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Cambridge World.com Aka Cambridge Camera Exchange Bait & Switch ..Sorry our computers are down ..we will ship today ..your lens is not is in yet.. etc.. rip-off New York New York
Read this before purchasing anything from Cambridge. I recently tried to order a sigma 105 lens and tamrac camera bag off the internet for what I thought was an awesome price. Remember what your parents told you...if something looks to good to be true, it probably is. Well believe Mom and Dad! I have had nothing but positive experiences with on line shopping...until now.
After ordering the lens, the company called me back the next day to inform me that I could order the non-gray market lens for only 30 dollars more. I thought I was ordering the USA version in the first place. Anyway, the price was still about $10 cheaper than the other guys so I figured no big deal and upgraded. I also ordered a tamrac camera bag at the same time for a great price. So far, still everything was good. I was told the items were in stock and would ship right away.
A week went by and no merchandise. My credit card was billed on the same day of the order, So I started calling. After getting through a myriad of excuses including numerous "our computers are down" and getting someone who would not cut me off before I could ask a second question, I was finally told last Wednesday that "it would ship today". Well, after two days I never received a tracking number so I called again. "Snowstorm, everyone went home, can't answer any questions....click". OK. Now I decide to do a little research on this company (should have done this first!!!!) This customer service appears to be a trend for this company.
So I called today to get a tracking number. Their reply, "till waiting for the lens to come in". Who knows what the truth is. Anyway, I cancelled the order. Called my credit card company and disputed the charge. Please, save yourself the same aggravation I went through. Spend the little extra money and stay with someone reputable!!
Robb
Michigan City, Indiana
U.S.A.
After ordering the lens, the company called me back the next day to inform me that I could order the non-gray market lens for only 30 dollars more. I thought I was ordering the USA version in the first place. Anyway, the price was still about $10 cheaper than the other guys so I figured no big deal and upgraded. I also ordered a tamrac camera bag at the same time for a great price. So far, still everything was good. I was told the items were in stock and would ship right away.
A week went by and no merchandise. My credit card was billed on the same day of the order, So I started calling. After getting through a myriad of excuses including numerous "our computers are down" and getting someone who would not cut me off before I could ask a second question, I was finally told last Wednesday that "it would ship today". Well, after two days I never received a tracking number so I called again. "Snowstorm, everyone went home, can't answer any questions....click". OK. Now I decide to do a little research on this company (should have done this first!!!!) This customer service appears to be a trend for this company.
So I called today to get a tracking number. Their reply, "till waiting for the lens to come in". Who knows what the truth is. Anyway, I cancelled the order. Called my credit card company and disputed the charge. Please, save yourself the same aggravation I went through. Spend the little extra money and stay with someone reputable!!
Robb
Michigan City, Indiana
U.S.A.
