Camden-grey
Doral,#2REBUTTAL Owner of company
Mon, December 22, 2008
It's quite unfortunate that 99% of the information Ms. Maher has posted about our reputable company, Camden-Grey, is a blatant lie. We were not aware that Ms. Maher had posted this complaint until we found out on 12/21/08. We'd like to reply with facts, not with the innuendos and untruths Ms. Maher so fittingly chose to concoct. It seems that Ms. Maher has forgotten that she indeed placed two orders on our website, order #65991 and order #65993, and this error on her part is what has caused her to defame us. Both orders were placed on the same day, 3/15/07, thirteen minutes apart. We've had cases of a customer placing two orders, one immediately after the other, and this has usually occurred if there was a communications glitch with the credit card processing site or perhaps the customer experienced a communications glitch with her transmission. Customers who place more than one order (in this case two orders 13 minutes apart) demonstrate that attention wasn't being paid to what had transpired earlier. To prevent this from occurring, at that time we had posted text throughout our former site in various sections asking customers not to place a second order if they were ever in doubt as to whether or not the first order went through. We asked that customers email us before placing a subsequent order to prevent confusion at our end. Not only would the second order cause confusion, a $10 cancellation fee would apply to the order which then had to be cancelled because the customer was not paying attention. About the only correct piece of information Ms. Maher provided in her complaint is the fact that had we not caught the error of her two orders and had we shipped both orders, she'd have been responsible for shipping charges for the return of the unwanted shipment to us, along with a $10 cancellation fee and a 20% restocking fee. All of this is not news to Ms. Maher, this is all covered ad nauseam on our website and Ms. Maher had purchased from us before. The information was there for Ms. Maher to review BEFORE she placed two orders 13 minutes apart. Below is information from our credit card processor's site, the reputable authorize.net, showing all her transactions in March 2007. The 3/29 transaction is the refund we processed for her minus our standard $10 cancellation fee. The two 3/15 transactions are the two orders she placed, note the order numbers of 65991 and 65993 by the orders' information. This information also shows the times Ms. Maher placed her two orders 13 minutes apart (1:45:50 and 1:58:50) 1385564272 65991 Refund 29-Mar-2007 14:47:16 Maher, Jill V XXXX7017 USD (49.70) 30-Mar-2007 02:07:35 USD (49.70) 1371409423 65993 Settled Successfully15-Mar-2007 01:58:50 Maher, J V XXXX7017 USD 59.70 16-Mar-2007 02:07:55 USD 59.70 1371405345 65991 Settled Successfully 15-Mar-2007 01:45:50 Maher, J V XXXX7017 USD 59.70 15-Mar-2007 02:08:07 USD 59.70 ======================================== This is the only email we have in our files as having been received from Ms. Maher about this matter, we're posting it here exactly as she sent and typed it: From: (((Redacted))) Sent: Thursday, March 22, 2007 10:28 PM To: [email protected] Subject: Re: Your Camden-Grey Online Order THIS IS THE ONLY $59.70 ORDER I HAVE EVER PLACED WITH CAMDENGREY. J. MAHER REFUND MY OTHER $59.70 CHARGE, IMMEDIATLEY!!!!!!!!! Ms. Maher also called on 3/22/07 about her duplicate charge. We already know that Ms. Maher wasn't paying attention to what she was doing online that day. She also did not pay attention when, within a minute of order placement, our system automatically emailed her two separate order confirmations thanking her for each order. Ms. Maher did not contact us until 3/22 (seven days later) by email and by phone about the duplicate charge, it took her a week to figure out that she had been CORRECTLY charged twice due to her error in placing two orders. This is all we at Camden-Grey have to say about this incident which was caused by a customer who wasn't paying attention to how she spent her money. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Bimmerkim
San Antonio,#3Consumer Comment
Fri, August 22, 2008
I have never had a problem with Camden-Grey, and I have ordered from them countless times. Each time I have always used my credit card and have never had any problems with double charging, etc. They make their policies clear upfront with regards to restocking fees. Either your read the fine print upfront, or don't complain. This is a very reputable company in my words, they have great prices, great products and great customer service.