DebyCole
New York,#2Consumer Comment
Wed, April 12, 2017
It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. If you are thinking of hiring them you just have to make sure you do not have to make any payment upfront. I found this article that speak precisely about this, you should read it, that might help you to resolve many doubts:
http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/
jo
Stockton,#3REBUTTAL Individual responds
Thu, July 29, 2010
YES ... I agre to the person on Ontario Canada...Similar happen to me this July 2010..Whe i read this ..i was suprise , the same of what happen to me and the Ontario Canada explaination...nothings different Except additional or more ..for me to explain... I don't beleive they said , they explain everything this company the whole vacation package ..first they said Tropical Cancun Vacation and that the one suppose to come out my bank statement they said ..but when i call and check my bank it said charge to Sunshine Travel Benito Juarez different names right away...Yes when i said i want to cancel the vacation on the next day only,.. they said you can't refund your money...but in the beginning they agree to pay only partial and they said it's been recorded that i agree with them including the non refundable ...i said i did not hear you guys said that...again they said you want to hear the recording...Because when they talk to me it's only a minutes all I hear is about the vacation package including talking to the sales person...That i have 5 days and 4 nights ..either Laguna Suites or Ocean Spa hotel....additional to that is a 5days and 4 nights on florida plus a certificate for cruise 3 nights...and free trans fortation to pick and drop off... I try or when calling the sales person to the number they give it to me...always the phone line is not ringing or not being connected... I try to talk to sales person about that and same thing what the ontario explain...the sales person said i Explain everything to you...I said no you did not because i just receive the package or the brochur it said at the back a small letters of words ..upon resevation you need to pay $59 for processing fee for hotel ..Then you need to attend approx 90-120 minutes to familiarize yourself with all the amenities available to you during your vacation and the options for participation in their one vacation ownership plans...Then all benefits ,...all meal, all drinks, all non motorized water sport..etc...are extra fee apply...if you want to upgade to premier additional cost willbe charge...all this did explain to me when i said to the sales person ...the sales person said i did explain to you ...i said no you only said what the promo the 5 days and 4 nights and it won't last long coz only 100 people can get....I said you rushing me to get it if i can get it today you can't get it this tomorrow..anymore.. that's from a minutes the sales person said everything this,..i don't think so...And when i said no cancel it ..the sales person told me too that yes you can cancel but there is no refund plus we nned to get the rest of the balance ...I said no you can't coz i block my account...and heres the best part coz the sales person told me ...yes we can get that rest of the balance because we coordinate with the bank and we will let them know the recording that you agree... Then the sales person change it back to the package telling why don't you continue the package and check it to come here coz this is different than the time share...I still told him no , i can't coz you lie to me about this package and asking the sales person nice , many times to say please refund my money and cancel it...Again the sales person said ,,you can't refund your money is non refundable plus we have a recording for you... I asked the sales person why,, and what's the name suppose to come out to my statement ,. the sales person said it will come to Tropical Cancun Vacationn ..I said no...then the sales person said right away ..oh ..Sunshine Travel.... then I asked the sales person again what is the real name of this company ...the sales person stop there for more than a minutes...and no answer to me..I continue talking asking why the package is Premier Cancun Vacation not Tropical Cancun Vacation...no answer too... then i said again pls refund my money... then the sales person talk and tell me you can't refund the money , we have a recording for you that you agree and you need to contact the customer service now to cancel this..i said why you're the one who call me about this vacation package and the one who invite me to get it..why putting me to a different places now and then sales person continue to explain to get the package to me but i said no and i need to go back to my work and i did not even eat my lunch yet and asking please call me next time...but still the sales person continue about the package so i said i need to go and hang up..after that no more call i try many times the number of the sales person but it's look the phoneare no connection at all...The only thing you can't contact them now is the customer service...
I guess i can't refund my money too...Thanks Ontario Canada for posting this report .i hope many consumer or people should read this ..and before you get the package ask and investigate first ..Your local travel agent can provide you a free brochure for what vacation you want before you buy..
And for the employee, who report here ..It's nice of you to refund his money...but did you refund the money to Ontario Canada...if you did I thank you, hope you will refund my money too...But, my is question , you guys know us already you have the files of papers of all us who wants to refund the money why try to contact us here ..Instead audit those papers and you know who we are and where we are then refund all us ...or you just want to know who wrote this report...so please stop this another way of you guys talking nice but nothing will happen and to refund our money ..but if you do i apologize to you ,,sorry ,because you know what we been trough for this non refundable ..and it's our money ..so thanks in advance if you do something about it...
Valentine
Seattle,#4Consumer Comment
Tue, May 26, 2009
i've been through a presentation like that before. It just wasn't for me at the time. I thikn we have to understand that these companies have to find a way to get your undivided attention and at least they're trying to offer you something in exchange. I see a rep from sunset is trying to help you and that says a lot about this company.
Valentine
Seattle,#5Consumer Comment
Tue, May 26, 2009
i've been through a presentation like that before. It just wasn't for me at the time. I thikn we have to understand that these companies have to find a way to get your undivided attention and at least they're trying to offer you something in exchange. I see a rep from sunset is trying to help you and that says a lot about this company.
Valentine
Seattle,#6Consumer Comment
Tue, May 26, 2009
i've been through a presentation like that before. It just wasn't for me at the time. I thikn we have to understand that these companies have to find a way to get your undivided attention and at least they're trying to offer you something in exchange. I see a rep from sunset is trying to help you and that says a lot about this company.
Hareid
Buffalo,#7Consumer Comment
Tue, May 19, 2009
Thank you for taking the time to clairify to the reporter. I think you're probably one of the most honest and helpful companies in mexico. I had a friend that dealt with another company (won't mentioin name here) and he's had all kinds of problems with them, no one was trying to help him out. He finally had to hire a lawyer but it was a long process. I see your company is trying to resolve the issues here.
Quality Assurance & Resolution
Cancun,#8UPDATE Employee
Tue, July 15, 2008
Hello Consumer: I have just seen your report and am wondering if there has been any update, or settlement, if not I would like to help. There definitely seems to be a misunderstanding about the presentation, in your report you say that it was mentioned to you during the recorded portion of your call, as you know the prices for these holidays are at a discounted price and we always mention that discounts given are in exchange for your 60 to 90 minutes. Our intention is definitely not to trick you in to attending, it is for you to look at our properties and see how vacation membership can benefit you. The people that attend either become members or go back to their holiday. Regarding the prompts when you call customer services I do apologize if you had any trouble getting thru to a Representative. Remember that like any company we are separated in many departments and once you have purchased, any issues with your account need to be addressed with customer services, not with the original sales representative. During this year we have updated all of our IVR prompts to better service our customers, and we also have kept a 98.6 percent average for Level of Service. Like any customer services department we monitor all calls times, and review how long the calls last, how much they are placed on hold, and how many issues are resolved on one call. I do apologize if you feel like you have been tricked into a 90 minute presentation but if that is the case we definitely need to reimburse you. Please email me and I will have somebody contact you immediately [email protected].
Disgruntled
Trenton,#9Author of original report
Fri, November 16, 2007
*******UPDATE******* I am in process of negotiating a settlement from Marketing for Sunset Group, a Division of Cancun Premier Vacations. I will post additional information regarding the outcome of the negotiations once the company and my party have come to an agreement.