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  • Report:  #350391

Complaint Review: Capital One Bank - Salt Lake City Utah

Reported By:
- Chesterfield, Virginia,
Submitted:
Updated:

Capital One Bank
capitalone.com Salt Lake City, 84130-0281 Utah, U.S.A.
Phone:
800-955-7070
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
In 2003 I had a Capital One Visa card. I had been out of work for sometime and fell behind on my payments. I had trouble finding work for a while. Capital One kept calling me and we tried to work something out. The fact I was out of work did not allow me to resolve this issue. The account was closed by Capital One, March 2003 with a balance of around $1400.00.

In June 2006 I was contacted by Glasser & Glasser PLC a collection agency for Capital One. They told me they would like to resolve this issue on or before July 6, 2006. I was served a court summons by Chesterfield County General District court to compel me to comply. In speaking with Glasser & Glasser they were very easy to work with. We agreed to settle for $975.00. I would make 2 payments, the 1st was on June 6, 2006 and the 2nd was on June 21, 2006. Once both payments were complete they issued me a letter that the debt was resolved.

In my conversations with them they told me they would report immediately to Capital One, which they did. This was supposed remove anything related to Capital One from my credit report from all 3 agencies.

I was checking my credit report again June of this year and noticed that Capital One was still on it with negative comments. This makes trying to make get any credit difficult if not impossible. I have had my current job for 5 years and I earn well. I contacted Glasser & Glasser and they were very helpful and apologized and stated they would expedite my request to Capital One but could not give me a copy of the e-mail that was sent. I thought that was kind of questionable considering it directly relates to my financial well being and is directly tied to my social security number.

I contacted Capital One about the issue and they transferred me to their credit reporting collections department. Well in that conversation I found out they have a company they either started or now use called Trak America. They told me that this June 2008 it was just reported to them that my account had settled and paid off and it would 60-90 days to get my credit report cleared up. I stated that this was paid off 2 years prior and that it should be done immediately due to the 2 year screw up. The person I spoke with Hemmed and Hawed but did understand my concern and would try to help but stated that most likely 60-90 days is what it would be.

I then contacted Capital One again and tried to get someone on the phone there that could help. The fact that they use out of country call centers did not help. Along with that frustration if you are not a current customer with an account number they have no idea how to help you. I gave my social security number to the agents a couple of times to no avail. I was not able to get a straight answer even when I called the local corporate offices here in Virginia.

I feel that I am being held hostage because of a prior transgression and a low point in my life. What irritates me even more is the fact that I made good by paying off the debt to a legitimate agency and following through. I realize that I made a mistake. I realize that they are following through on how credit reporting works. However when you are told how things will be handled and it is 2 years after the fact and I am being held hostage, enough is enough.

Bob

Chesterfield, Virginia

U.S.A.


7 Updates & Rebuttals

Nikki

Coconut Creek,
Florida,
U.S.A.
Collection agency may have told you that.

#2Consumer Comment

Mon, August 04, 2008

The collection agency/attorney may have told you that the entries would be deleted, but unless you got it in writing, you don't have any recourse. In addition, even though you have settled the account, Cap 1 will continue, every so often, to "update" your credit report with a new reporting date, but still keep everything else the same. Everytime they update your reporting date it does not help your score. Even though it is an old debt, part of the scoring method uses the reporting date too. In other words, if they did not keep updating the reporting date, the score would gradually go up as the debt gets older. However, since Cap 1 periodically updates the reporting date, you score does not go up until it falls off your report after the 7 years. I have an old Cap 1 account that I settled in 2003, and every 3 months they update my credit report with a new reporting date.


Kelly

Richmond,
Virginia,
U.S.A.
Debt Settlement Doesn't Erase Credit History

#3Consumer Suggestion

Sun, August 03, 2008

It's true - qualified endorsements don't always do anything for you. You would really need to check your state law. You can't just write whatever you want and call that a contract. Aside from that, just because you eventually settled the debt doesn't mean you weren't severely delinquent or that your account wasn't originally charged off. Paying back the money you owe doesn't - nor is there any reason to think it should - erase the bad marks from your credit. You did the damage, and have to live with it until it falls off your report, usually in 7 years from the last activity associated with the account. It sounds like it really was handled 2 years ago - that is, you paid and they stopped saying you owed. The shadow of that time in your life just follows you on your credit report for a while. Doesn't sound like there IS anything to clear up on your credit report (you were late, so the info is accurate), so there probably is nothing they can do. >In my conversations with them they told me they would report immediately to >Capital One, which they did. This was supposed remove anything related to >Capital One from my credit report from all 3 agencies. That's the misunderstanding (or I guess it could be misinformation, but I doubt it) - the collections agency reporting to Capital One would mean Capital One would then report to the bureaus that your account was then paid in full, but I've not heard of a situation where paying off a bad debt will erasing bad marks from your credit history.


Kelly

Richmond,
Virginia,
U.S.A.
Debt Settlement Doesn't Erase Credit History

#4Consumer Suggestion

Sun, August 03, 2008

It's true - qualified endorsements don't always do anything for you. You would really need to check your state law. You can't just write whatever you want and call that a contract. Aside from that, just because you eventually settled the debt doesn't mean you weren't severely delinquent or that your account wasn't originally charged off. Paying back the money you owe doesn't - nor is there any reason to think it should - erase the bad marks from your credit. You did the damage, and have to live with it until it falls off your report, usually in 7 years from the last activity associated with the account. It sounds like it really was handled 2 years ago - that is, you paid and they stopped saying you owed. The shadow of that time in your life just follows you on your credit report for a while. Doesn't sound like there IS anything to clear up on your credit report (you were late, so the info is accurate), so there probably is nothing they can do. >In my conversations with them they told me they would report immediately to >Capital One, which they did. This was supposed remove anything related to >Capital One from my credit report from all 3 agencies. That's the misunderstanding (or I guess it could be misinformation, but I doubt it) - the collections agency reporting to Capital One would mean Capital One would then report to the bureaus that your account was then paid in full, but I've not heard of a situation where paying off a bad debt will erasing bad marks from your credit history.


Kelly

Richmond,
Virginia,
U.S.A.
Debt Settlement Doesn't Erase Credit History

#5Consumer Suggestion

Sun, August 03, 2008

It's true - qualified endorsements don't always do anything for you. You would really need to check your state law. You can't just write whatever you want and call that a contract. Aside from that, just because you eventually settled the debt doesn't mean you weren't severely delinquent or that your account wasn't originally charged off. Paying back the money you owe doesn't - nor is there any reason to think it should - erase the bad marks from your credit. You did the damage, and have to live with it until it falls off your report, usually in 7 years from the last activity associated with the account. It sounds like it really was handled 2 years ago - that is, you paid and they stopped saying you owed. The shadow of that time in your life just follows you on your credit report for a while. Doesn't sound like there IS anything to clear up on your credit report (you were late, so the info is accurate), so there probably is nothing they can do. >In my conversations with them they told me they would report immediately to >Capital One, which they did. This was supposed remove anything related to >Capital One from my credit report from all 3 agencies. That's the misunderstanding (or I guess it could be misinformation, but I doubt it) - the collections agency reporting to Capital One would mean Capital One would then report to the bureaus that your account was then paid in full, but I've not heard of a situation where paying off a bad debt will erasing bad marks from your credit history.


Kelly

Richmond,
Virginia,
U.S.A.
Debt Settlement Doesn't Erase Credit History

#6Consumer Suggestion

Sun, August 03, 2008

It's true - qualified endorsements don't always do anything for you. You would really need to check your state law. You can't just write whatever you want and call that a contract. Aside from that, just because you eventually settled the debt doesn't mean you weren't severely delinquent or that your account wasn't originally charged off. Paying back the money you owe doesn't - nor is there any reason to think it should - erase the bad marks from your credit. You did the damage, and have to live with it until it falls off your report, usually in 7 years from the last activity associated with the account. It sounds like it really was handled 2 years ago - that is, you paid and they stopped saying you owed. The shadow of that time in your life just follows you on your credit report for a while. Doesn't sound like there IS anything to clear up on your credit report (you were late, so the info is accurate), so there probably is nothing they can do. >In my conversations with them they told me they would report immediately to >Capital One, which they did. This was supposed remove anything related to >Capital One from my credit report from all 3 agencies. That's the misunderstanding (or I guess it could be misinformation, but I doubt it) - the collections agency reporting to Capital One would mean Capital One would then report to the bureaus that your account was then paid in full, but I've not heard of a situation where paying off a bad debt will erasing bad marks from your credit history.


J G Shrugged

Austin,
Texas,
U.S.A.
Carl, I wouldn't call your endorsement *good faith*

#7Consumer Comment

Tue, July 22, 2008

A good faith settlement would be trying to meet the party in the middle, not dictate terms of a settlement. I would think a judge wouldn't like that kind of stuff. Check endorsement restrictions aren't being accepted that much anymore now that many companies have a machine that opens the mail and processes the deposit.


Carl

Forget U,
South Carolina,
U.S.A.
when speaking to such people always send a check

#8Consumer Comment

Tue, July 22, 2008

and on the back and front of the check make your condititions known to them. I have in the past send final payment and on the check I always add to the check the following or something similar to the following. I am forever released from any and all further obligations and the company shall remove any and all negative credit from any and all credit reporting agencies and I owe no further obligations upon this settlement of payment to the orginial creditor now or ever. This works for me and if they choose not to accept the check I merely tell them that they wont get any other check from me. I further tell them not to call me and you can take me to court and I will show the judge that I made a good faith effort and they refused my payment. I never believe in paying more than I had to in life.

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