- Report: #278440
Complaint Review: Capital One Bank - Salt Lake City Utah
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Capital One Bank
P.O. Box 30285 Salt Lake City, 84130-0285 Utah, U.S.A.
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Capital One Bank Capital One extra fee when you pay off the balance in full Salt Lake City Utah
I had a Capital One Visa Platinum account for several years. I have excellent credit and my interest rate was 8.9%. Last year I received a notice that Capital One would be changing my interest rate to a higher rate. I had to call and opt out if I did not wish to continue using my card. I opted out and asked to close my account. I was told I could continue paying off my account at the 8.9% rate of interest.
I received my statement for August 2007 and paid off the balance in full, $7,359.15. My check posted to my account on Sept. 24, 2007, 4 full days before the payment was due. I checked my online account on Sept. 24, 2007 and saw that my account balance was zero (0).
Imagine my surprise when I received an online statement saying I owed another $36.05. I wrote an email to the customer service center on October 5, 2007, describing my surprise and displeasure. I had previously tried the customer service number posted on my card, no luck. Could not reach a human being.
I called customer service again on October 10, 2007 and after punching the 0 button 5 or 6 times reached a customer service representative by the name of Leonard. He spoke with an accent, such as one found in India, and I have to wear hearing aids, so communication was a problem from the word go. I asked what the charge was for and was told since I had not paid off the balance the month before it had not been paid in the billing cycle. He also said neither he nor anyone else there could do anything about removing this fee. So much for "Customer Service".
Apparently, Capital One is out to wring every nickel they can from the consumer. I am very angry about this outrageous fee. I feel it is basically extortion. If you have a Capitol One card in your wallet, then you have the barbarians in there with it.
Fed up granny
Beulah, Michigan
U.S.A.
I received my statement for August 2007 and paid off the balance in full, $7,359.15. My check posted to my account on Sept. 24, 2007, 4 full days before the payment was due. I checked my online account on Sept. 24, 2007 and saw that my account balance was zero (0).
Imagine my surprise when I received an online statement saying I owed another $36.05. I wrote an email to the customer service center on October 5, 2007, describing my surprise and displeasure. I had previously tried the customer service number posted on my card, no luck. Could not reach a human being.
I called customer service again on October 10, 2007 and after punching the 0 button 5 or 6 times reached a customer service representative by the name of Leonard. He spoke with an accent, such as one found in India, and I have to wear hearing aids, so communication was a problem from the word go. I asked what the charge was for and was told since I had not paid off the balance the month before it had not been paid in the billing cycle. He also said neither he nor anyone else there could do anything about removing this fee. So much for "Customer Service".
Apparently, Capital One is out to wring every nickel they can from the consumer. I am very angry about this outrageous fee. I feel it is basically extortion. If you have a Capitol One card in your wallet, then you have the barbarians in there with it.
Fed up granny
Beulah, Michigan
U.S.A.
3 Updates & Rebuttals
Nikki
Coconut Creek,Florida,
U.S.A.
You forgot about September's interest
#2Consumer Suggestion
Sun, October 14, 2007
When you paid your new balance as shown on your August statement, that did not include the interest for September. That is not shown on your August statement. The balance shown is not your balance as of the due date, The balance shown is your balance as of the printing of the statement. You said you made the payment September 24. What about interest for September 1 - 24 (or the interest between the statement date and the payment date)? That is what you were charged for when the September statement printed. It also doesn't matter what you wrote on your check. Just trying to help you understand why you were charged more interest.
Fed up granny
Beulah,Michigan,
U.S.A.
paid in full, check was cashed
#3Author of original report
Fri, October 12, 2007
I did pay the interest, all $55.99 of it. The new balance was my full balance, so I paid it. I also wrote "Paid in full" on my check, which was cashed.
Nikki
Coconut Creek,Florida,
U.S.A.
You still have to pay interest
#4Consumer Suggestion
Fri, October 12, 2007
Keep in mind, I am not defending Capitol One. However, say your statement gets printed on the 10th of the month, for payments due on the 25th. Say they receive your payment on the 20th. You still have to pay the 10 days of interest, from the 10th to the 20th on the following bill. The "pay off" balance shown on the statement of the 10th is your "pay off" balance as of the 10th. Pay it off on the 20th and that's 10 more days of interest. The only way you don't have to pay the interest is if you pay all NEW charges before the next billing cycle.
