- Report: #464393
Complaint Review: Capital One - Capitalone.com Internet
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Capital One
Capitalione.com Capitalone.com, Internet, U.S.A.
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Capital One DOes Not Protect Customers Like Ads Claim Capitalone.com Internet
Capital One is a company that allows customers to be scammed. They do not care how good of a customer or if you have 2 accounts they allow you to be taken advantage of. I had a charge to my account for something I was trying out. I did not like it and called the company they said they would email me the address and then I could send it back. WEll after me emailing and calling the company they did not send an email with address. They also did not send any kind of paperwork (receipt or anyother type) Capital One claims they protect you so when i disputed this and had to fill out who knows how much paperwork and send it copies of the emails and tell them over and over no paperwork was ever received they inform me that because I do not have paperwork they are still going to charge me even though they put me throught about 3 months of crap sending in forms and for what. DO NTO BELIEVE THEIR ADS THEY WILL NOT PROTECT YOU AT ALL. I closed both accounts and never want to deal with this company again and whats sad is it takes another 20 hours to find the information for their corporate office and or Mr. Fairbanks(CEO) and then they do not even want you to talk to him. WOW what a GREAT CEO AND CUSTOMER friendly guy
Katrina
Marietta, Georgia
U.S.A.
Katrina
Marietta, Georgia
U.S.A.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
So...
#2Consumer Comment
Wed, June 24, 2009
It seems as if your anger is misdirected. You are asking Capital One to refund your money with basically no proof. Although the condition of the charge is in dispute(trial that you can't return), it is a charge you admited you did make. So where is the RipOff Report on the company that won't refund your money? Also, if you really think that you should be able to talk to the CEO you are quite frankly...crazy. But as a test perhaps you should call the CEO of any of your other credit cards or bank accounts and see how far you get. When you don't get any farther I expect you will do the same thing and cancel your account with them. After all any CEO that won't talk to you must not care about customer service either.
