Janice
Taylorsville,#2Consumer Suggestion
Sun, March 19, 2006
You don't have the correct information. Capital one cannot cancel recurring charges on your card because they are preauthorized, only you can by calling the companies direct who are charging you. The number is listed right on your statement next to the charge. Robert was absolutely correct in his suggestion to you. Also, that number you are calling is not even correct if you want to dispute a unauthorized charge its 1800-887-8643 and you will get right through. They are very good to advise you on how to get these charges off your account and on disputing charges you are unable to get the merchant to remove. I do hope by now you have the situation resolved but for others who find this report I wanted to share that number and information.
Robert
Wallingford,#3Consumer Comment
Tue, February 28, 2006
That is usually the first logical thing to do. There is usually a phone number listed on your statement next to the company name making the charge. Then if you are not getting any resolution, file a fruad report with Cap One. If it is a third party service associated with your account, call Cap One customer service to cancel whatever you subscribed to. Good luck.