- Report: #857286
Complaint Review: Capitol One - Salt Lake City, UT Internet
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Author Confirmed
Why?
Capitol One
PO Box 30279 Salt Lake City, UT, 84130 Internet, United States of America
Phone:
800-903-3637
Web:
www.capitalone.com
Categories:
Business Rating:
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Capitol One fraud, multiple fees, hidden fees, violation of agreement Salt Lake City, UT, Internet
I recently acquired a Capital One credit card with a minimum security deposit of $49, and agreed to an annual fee of $29, however, in my first billing statement I was charged a "member" fee of $29. I called the company twice, and even though I was recording the phone call, the supervisor named Rhonda told me that her company cannot charge me multiple fees. I explained that the words "member" and "annual" have two different meanings, and she indicated that she wouldn't remove the charge, giving me the run-around for the 2nd time. Don't use Capitol One. It looks like they will charge people a "member" fee as well as an "annual" fee. They have gotten so good at this that they even include a statement on their letter saying "If we made a mistake... let us know." I hope this company goes out of business.
1 Updates & Rebuttals
MochaG
Springfield,Virginia,
United States of America
Hmm...
#2Consumer Comment
Wed, March 21, 2012
To me it is still unclear... I believe that the would charge the "annual" fee up front for those who uses this type of card. I would never expect that they will charge "after" the year used. That's common sense.
But what I do not understand is the whole sentence below.
"I explained that the words "member" and "annual" have two different meanings, and she indicated that she wouldn't remove the charge, giving me the run-around for the 2nd time."
I don't see the connection between these two events - you defined the meaning of those words and she didn't remove the charge. What did happen in between???
Also, what is the contract you have signed for? I am quite certain that there should be something stated in their contract saying that you would have to pay the fee up front.
