- Report: #1374583
Complaint Review: car id - cranbury New Jersey
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Author Confirmed
Why?
car id
1 corporate drive cranbury, 08512 New Jersey, USA
Phone:
18005053274
Web:
www.carid.com
Categories:
Business Rating:
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car id carid.com SHIPPED WRONG PARTS, WON'T OFFER REFUND cranbury New Jersey
i ordered rear brake pads and rotors for my 2011 bmw 535i xdrive
the parts arrived , i removed old brakes and installed new rotors. tried to install new pads
and discovered that they were the wrong ones. hsving the car already torn apart and the new rotors
on, i went to a local parts store and puchased the correct pads.
this was on saturday, so i called car id monday morning, after waiting on hold for 15 mins
danielle finally answers. i tell her what happened and i was told that since i had installed the rotors
that i could not return them, and that the pads were part of the kit so i could not return just the pads.
she then hung up on me. i tried calling back but got frustrated after waiting on hold for 15 more minutes.
i'll take the loss , but i will never buy from them again and wouldn't refer them to anyone.
