- Report: #786517
Complaint Review: Car-x - elgin Illinois
Reported By:
eli -
elgin, Illinois, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Car-x
175 Dundee elgin, Illinois, United States of America
Phone:
847 742 9333
Web:
Categories:
Business Rating:
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Car-x fabricated prices elgin, Illinois
I am not new to automobile repairs. I checked the parts online first,as I could do this repair myself. I chose Car-X to do the work instead , thinking it would be worth it to have a National Guarantee.
The entire exhaust system for my auto would cost $165 from Rock Auto online. Car-X quoted $1,047.
They quoted $344 for a pipe that cost $19. They said it was rare. This auto, a geo tracker,uses the same pipe for 10 model years. Rare,indeed.
The ,manager,while writing the quote kept hitting the "+" key. We who work on computers know that keeps adding . He did this while I stood there, possibly thinking I never used a computer to add numbers.
My advice to anyone needing work; do not use Car-X
The entire exhaust system for my auto would cost $165 from Rock Auto online. Car-X quoted $1,047.
They quoted $344 for a pipe that cost $19. They said it was rare. This auto, a geo tracker,uses the same pipe for 10 model years. Rare,indeed.
The ,manager,while writing the quote kept hitting the "+" key. We who work on computers know that keeps adding . He did this while I stood there, possibly thinking I never used a computer to add numbers.
My advice to anyone needing work; do not use Car-X
1 Updates & Rebuttals
CAR X AUTO SERVICE
ELGIN,Illinois,
United States of America
Family Owned Car X in Elgin
#2REBUTTAL Owner of company
Tue, October 11, 2011
Here at Car X in Elgin we pride ourselves in nearly 3 decades of family ownership and have served the community fairly and without fail that entire time.
This consumer seems to be concerned with the + key. This key has millions of uses for millions of different programs, therefore it is quite impossible to just see a person using the keyboard and assume one knows exactly what the keystroke is doing. Our computer system uses the + sign to begin a new line for a part number or move to the next step in constructing an invoice. Secondly, there is no way being a locally owned small business, that we can compete with a large internet parts supplier. So, do we charge 1800% mark up as accused? absolutely not. Furthermore to narrowly compare our cost of goods to our quote is extremely inaccurate for a surplus of reasons. You are getting a no questions asked warranty on parts and labor, we incur a lot of additional costs during the repair, example the heavily rusted Geo in question would of most likely needed addition attention, for which we would have taken care of.
