- Report: #1174486
Complaint Review: Carchex - Baltimore Maryland
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Author Confirmed
Why?
Carchex
118 Shawan Road, Suite 210 Baltimore, 21030 Maryland, USA
Phone:
1-877-227-2439
Web:
carchex.com/extended-warranty
Categories:
Business Rating:
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Carchex Carchex extended warrantyMEPCO finance corporation Carchex Denies Claims however they can!!! Baltimore Maryland
My car has been in the shop going on three weeks now because of its need for a transmission. This company is a nightmare. First they have to send an inspector out. They did that the first week. He wrote a report that no one ever got the chance to see. Then after inquiring a week later, he told me that he couldn't start the car? Really? Why didn't you call me and say something? The reason he couldn't start the car is becuase there is a security beep that you get past before completely turning the ignition Genius! Day after day I call the car repair lot - they call Carchex and then I call Carchex and then the car repair lot calls me. Back and forth over and over. Then another inspector goes out after the first inspector fail. Then he tellsl the car lot repair that I must approve repairs after they review the "break down" and dall that jazz. We are slipping into week three at this point. I provide over the phone approval. Then the inspector tells the car repair guy that he is only approving LESS THAN HALF THE COST of the repair. Really? Carchex is wrong for this. You take my premiums monthly for this so-called extended warranty. We've been through multiple hoops and three weeks without a car, a loaner or a rental AT ALL! Only to be told I have to come off of over $1500?? What happepned to my $100.00 deductible?
I wished I would have checked the Ripoff Report before I signed up for this. It's a disaster, but one I know how to deal with that may not be to either the car repairs or Carchex's liking! This is a classic case of bait and switch. They baited me in with this awesome extended warranty and contract listing all of the great things that are covered only to tell me nope, I have to pay a chunk of the repair AND pay them the $100.00 deductible.
