- Report: #523443
Complaint Review: CarChex - Internet Internet
Reported By:
Art -
boca raton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CarChex
10950 Gilroy Road, Suite D, Hunt Valley, MD 21031 Internet, Internet, United States of America
Phone:
Web:
http://www.carchex.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
CarChex People's Vehicle Protection, Royal admin Services !!! Internet
I purchased a Peoples Protection Plan serviced by Royal Admin Services from CarChex which was told it was $4400 for the Bumper to Bumper coverage. After I claimed the cost was out of my price range the person told me they had another coverage which covers everything the Bumper to Bumper except for the engine block, speakers, and radio. Which cost only $2880. I thought that was a good deal and they when I went to the repair shop to get coverage, I was told that Bumper to Bumper was not the correct term to use. The correct term to use was more like they covered Nothing. Out of a 3300 repair the Peoples Protection Plan serviced by Royal Admin Services is only willing to cover $880 worth of repairs.
When I called CarChex I was told that I was getting Quote Your getting almost $1000 worth of repairs on a $2880 warranty and you should be happy with that then he (The manger of products) went on to tell me I should have read every part of the contract within the 30 days of buying it and Not rely on the word of the sales people. This seems like a bait and switch to me.
The Peoples Protection Plan stalled for over 3 days before even authorizing the coverage and even then was less the 30% of the total cost of the repair. The service before you buy the product is wonderful. They call when you ask them too, however, once you buy the product, its a completely different company to work with. After spending 20 min on the phone with a very rude and interrupting product manger I was told there was nothing he could do that he had to listen to the recordings before he could get back to me. He told me that would not be for 3 days.
2 Updates & Rebuttals
Art
boca raton,Florida,
United States of America
Problem with carchex was solved
#2Author of original report
Wed, November 25, 2009
THe COO and the CFO both got involved and were able to find a solution that worked for both parties. First a complete refund was offered, then i suggested the company cover some of the repairs not covered by the warranty, which they agreed to do.
Art
boca raton,Florida,
United States of America
Problem with carchex was solved
#3Author of original report
Wed, November 25, 2009
THe COO and the CFO both got involved and were able to find a solution that worked for both parties. First a complete refund was offered, then i suggested the company cover some of the repairs not covered by the warranty, which they agreed to do.
