- Report: #523438
Complaint Review: Carchex - Internet Internet
Reported By:
Art -
boca raton, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Carchex
10950 Gilroy Road, Suite D, Hunt Valley, MD 21031 Internet, Internet, United States of America
Phone:
Web:
http://www.carchex.com/
Categories:
Business Rating:
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Carchex Royal admin Services, People's Vehicle Protection Do Not Buy From This Company Internet
I purchased a Peoples Protection Plan serviced by Royal Admin Services from CarChex which was told it was $4400 for the Bumper to Bumper coverage. After I claimed the cost was out of my price range the person told me they had another coverage which covers everything the Bumper to Bumper except for the engine block, speakers, and radio. Which cost only $2880. I thought that was a good deal and they when I went to the repair shop to get coverage, I was told that Bumper to Bumper was not the correct term to use. The correct term to use was more like they covered Nothing. Out of a 3300 repair the Peoples Protection Plan serviced by Royal Admin Services is only willing to cover $880 worth of repairs. When I called CarChex I was told that I was getting Quote Your getting almost $1000 worth of repairs on a $2880 warranty and you should be happy with that then he (The manger of products) went on to tell me I should have read every part of the contract within the 30 days of buying it and Not rely on the word of the sales people. This seems like a bait and switch to me. The Peoples Protection Plan stalled for over 3 days before even authorizing the coverage and even then was less the 30% of the total cost of the repair. The service before you buy the product is wonderful. They call when you ask them too, however, once you buy the product, its a completely different company to work with. After spending 20 min on the phone with a very rude and interrupting product manger I was told there was nothing he could do that he had to listen to the recordings before he could get back to me. He told me that would not be for 3 days.
1 Updates & Rebuttals
Ben
Hunt Valley,Maryland,
U.S.A.
Issue Resolved
#2UPDATE Employee
Tue, March 23, 2010
Thank you for the opportunity to respond to this customer's posting. It is important to understand that sales organizations maintain no authority or discretion in the adjudication of claims. That responsibility rests with the Administrator of the contract. Similarly, if you buy insurance through your Allstate sales agent, Allstate is the entity approving and paying insurance claims, not the agent.
Each Administrator's contract contains specific Terms and Conditions which outline exactly what is covered by the contract as well as other important items such as claim procedures. We strongly recommend to all consumers to request and review the service contract information thoroughly prior to and after purchase so that they may get a clear understanding of the covered components associated with their purchase as well as familiarize themselves with the company backing the contract.
At CARCHEX all contracts in their entirety are available for consumers to review prior to purchase and we proudly offer a 100% 30-day Money Back Guarantee and the highest quality products backed by top tier administrators and insurance carriers. In the instance of a cancellation beyond 30 days, each service contract is prorated exactly based on the terms included in the Administrator's contract.
In this case, the customers issue was resolved to his satisfaction. While we attempt to make every customer happy with their purchase, inevitably there are some instances in which a customer may be dissatisfied with the result of a claim. In all cases, we are available to work on behalf of consumers to help determine validity of any denial. We look forward to the opportunity to serve future consumers thru our consultative sales process.
