- Report: #1167537
Complaint Review: Carchex - Nationwide
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Author Not Confirmed
Why?
Carchex
Nationwide, USA
Phone:
410.527.9280
Web:
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Carchex... stay far away from this "company"! Baltimore Nationwide
in June, I purchased a warranty through this "company", thinking that they were reputable...well, yesterday I found out I was wrong. on this past Friday, my car wouldn't go over 38mph, so I rushed home as soon as possible to call this "company" to see what I needed to do. I spoke with a rep from this "company" to verify what needed to be done. so on Monday (yesterday), my wife and I did exactly what we were told to do, my wife called again to speak with a rep from this "company" to make sure we were doing things the right way. when the mechanic called in to file the claim, he gave all the info of what needed to be done, what the issue was, how long it would take...he was told by the claims rep that he needed our permission to tear the transmission apart and give a more detailed explanation of what's wrong. IMMEDIATELY, that sent up a red flag.
so I jumped on the net and looked up this company (which I should've done in the first place), I then came across this site, and a few others, where there were nothing but horror stories giving the same description of what I was going through, and all of those who did take the next step and have the faulty piece of equipment COMPLETELY torn apart, they're claim was denied, leaving them to pay for the bill. my mechanic, thankfully, had dealt with this "company" before and experienced them leaving their customers high and dry, left owing a bill that the warranty should cover, but finding any excuse not to cover the cost. He informed us not to go any further, which we didn't, and to cancel with this "company". when I called today, they're reluctant to give me back the payment that I just made,
even though they know that they're wrong, and that I never used they're service, but,as the rep stated, because the warranty was "there for me to use", my refund will be pro rated. I will NEVER use this company again, and all those that I've told about this "company" and have signed up, have already been notified of their scam type services and lack of customer service. I mean, even when I tried to cancel, I got the run around for 2 HOURS....transfer after transfer, until finally someone sent me to a voice message that says that the office was closed! I called and left messages all day yesterday with supervisors, COO's...no response up until the time that I'm posting this. they've proven that they're concern is not with the customer, but more so how much money they can get out of the customer! DO NOT DO BUSINESS WITH THIS "COMPANY"!!!!!!
1 Updates & Rebuttals
bjp
pittsburgh,Pennsylvania,
They honored their word!
#2Author of original report
Wed, August 27, 2014
***Update***
After I filed this, a supervisor by the name of Brian Delman called me and we spoke for quite some time. After that conversation, he did everything within his power to make sure that my claim was handled properly. He would even email me when he wasn't able to contact me by phone. I am satisfied with the service that was given to me after he and I spoke. I'm glad to say that my car is being fixed as we speak thanks to the help of Brian. Brian and the company made sure that things were handled the way it was promised to me, and I thank them both!
